EPIC Front Desk Trainer

Where compassion meets innovation and technology and our employees are family.

General Purpose of Job:

The Epic Front Desk Trainer will have primary responsibility for design, build/configuration, testing, validation, and ongoing support of training environments and curriculum for Epic, Cadence, Prelude, Referrals, Authorizations, and other identified applications. Responsible for obtaining and maintaining in-depth knowledge of software functionality and acquiring/utilizing knowledge of operational workflows used with the Epic system. Responsible for coordinating aspects of planning, design, development, training, implementation, communication, maintenance, and evaluation of existing and new functionality related to training of Epic and related information systems.

Some travel required in Edinburg, Harlingen, Brownsville, and Laredo.

Expect certification in Patient Access and Training Environment Build within 4-6 months of hire.

Professional and/or clinic/hospital front desk, registration, or admission office experience required. Training and curriculum development experience preferred. 

Distinguishing Characteristics of Levels:

Epic Applications Training Analyst Level I - At this level, incumbents learn and perform the less complex and specialized education material development and training environment tasks, under close supervision, with less latitude for independent action.

Epic Applications Training Analyst Level II - At this level, incumbents perform the full range of assigned tasks including education material development and training environment program tasks, under supervision, while exercising discretion and independent judgment within established guidelines.

Essential Duties and Responsibilities - Positions in this class may perform any or all of the below listed duties. These should be interpreted as examples of the work, and are not necessarily all-inclusive.

• Understanding of the organization, users and workflow in the training analyst's assigned area.

• Ability to lead meetings, prioritize, resolve conflicts, manage issues, oversight and implementation of project plans. Work with Epic TS and related Epic Application Analysts to manage complex issues and optimization education.

• Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and the changes will be educated.

• Assists others by reviewing, analyzing and testing system changes; follow change control processes.

• Coordinates the development, implementation, education, evaluation, maintenance, and management of clinic, non-clinical, and physician Epic system education. Teaches specific education activities/programs that support critical thinking skills and facilitate behavioral change.

• Coordinates the development and organization of educational training programs and conducts in-service workshops related to Epic. Coordinates the assurance of proficiency within clinical service areas and interfacing services for each new application installed to ensure applications are utilized for maximum efficiency.

• Coordinates the development of tip sheets for other training materials for new, or changes to current, workflows; communicates with department leaderships and application users any specific information related to their application.

• Establishes effective metrics, evaluation tools, and record keeping, meeting regulatory and best practice requirements.

• Maintain an Epic user web account to access group discussions, white papers, training documents, new version training material and release notes. Read clinical and technical journals and attend webinars, seminars, user group meetings and workshops to learn about new developments and changing technology trends; may participate in testing new vendor provided software in a test environment for possible use by the health system.

• Supports end users and super users at the point of care to enculturate EHR changes.

• Performs other related work as required.

Education and/or Experience - Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.

Level I:

• Typically has up to 3 years professional experience.
• Can be entry level for employees with Bachelor's degree or equivalent.
• Knows fundamental concepts, practices and procedures of particular field of specialization.

Level II:

• Typically has 3-8 years years professional experience.
• Bachelor's degree preferred.
• Knows and applies fundamental concepts, practices and procedures of particular field of specialization.