Environmental Response Lead Program Specialist (Watch Team)

Environmental Response Lead Program Specialist (Watch Team)

Department: Department of Homeland Security

Location(s): Washington, District of Columbia

Salary Range: $85447 - $111087 Per Year

Job Summary: This vacancy is for a GS-0301-11, Environmental Response Lead Program Specialist (Watch Team) located in the Department of Homeland Security, U.S. Coast Guard, Coast Guard National Response Center in Washington, District of Columbia.

Major Duties:

• You will serve as a Environmental Response Watch Team Lead and be responsible for leading six (6) call center positions and directing efforts aimed toward enhancing notification procedures and identifying technical support activities in support of federal response efforts. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include: Preparing reports and maintaining records of work accomplishments and administrative information, as required, and coordinating the preparation, presentation, and communication of work-related information to the supervisor. Managing call center phone accounts, identifying and troubleshooting phone system issues, and ensuring the call recording system is working correctly by coordinating with the phone system support team and gathers NRC call recordings as requested by member agencies. Maintaining oversight of the watch schedule to ensure all watch personnel are on time and adhere their schedule, and minimum staffing is maintained for congressionally mandated 24/7 watch. Assisting the Duty Officers with handling calls. Assisting the team through knowledge and application of leadership and team building skills and techniques such as group facilitation, coordination, coaching, problem solving, interpersonal communication, integration of work processes and products, obtaining resources and liaison with the supervisor. This position requires successful completion of the NRC Duty Officer Qualification board. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information

Qualifications: To qualify at the GS-11 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-09 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis. Environmental Response Knowledge - Knowledge of the principles and practices related to environmental response, maritime security, cyber security, and railroad incident response coordination and regulations. Call Center Experience - Managing call center phone accounts, identifying and troubleshooting phone system issues, and ensuring the call recording system is working correctly by coordinating with the phone system support team. Training and Quality Control - Training or arranging for the training of personnel in methods and techniques of team building and working to accomplish tasks or projects and provide or arrange for specific administrative or technical training necessary for accomplishment of individual and team tasks. Team Leadership - Representing the team in dealings with the Supervisor or leadership for the purpose of obtaining resources (e.g., computer hardware and software, use of overtime or compensatory time), and securing needed information or decisions from the supervisor on major work problems and issues that arise. NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. NOTE: Education cannot be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How to Apply: Only resumes up to a total of two pages will be accepted. Font size should not be smaller than 10pts & margins no smaller than .5 inches. Applicants with resumes exceeding two pages will be removed from consideration. To begin your online application, click "Apply Online" to create a USAJOBS account and follow the prompts or log in to your existing account. Your application packet must include a resume, any applicable assessments, and any applicable and/or required supporting documentation. Please see the "Required Documents" section for additional information. All application materials, including transcripts, must be in English. We encourage you to apply online. Applications and supporting documentation will not be accepted by mail or email. The address below is for inquiries only. You may apply more than once, but the most recent application is the only one that will be used. You must submit your resume, and any supporting documents by 11:59 PM EST on 05/07/2026. USA Hire Assessment - If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hrs to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, we will not be able to consider it as part of your application. To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/. If claiming eligibility under the VOW Act: The VOW Act requires Federal agencies to treat active duty service member as veterans, disabled veterans, and preference eligibles, when they submit, at the time they apply for a Federal job, a "certification" of active service in lieu of a DD214. In order to be considered under the VOW Act, the certification must specify that the service member is expected to be discharged or released from active duty under honorable conditions not later than 120 days after the date the certification is submitted with your application package for this job announcement. The certification must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by direction of military members' military personnel offices, unit commanders or higher headquarters. Agencies are required to verify a qualifying separation from military service prior to appointment, through the DD214 or other appropriate documentation. Your preference and/or appointment eligibility will be verified prior to appointment.

Application Deadline: 2026-05-07