Enterprise VoIP Engineer (REMOTE)

Employment Type:

Full time

Shift:

Day Shift

Description:

Engineer with specific knowledge and experience with Telephony Services particularly in the Cisco VoIP space. Additional knowledge of networking technologies required as well.

POSITION PURPOSE

• We are seeking an experienced Telecommunications Engineer with a strong background in designing, implementing, and optimizing enterprise voice and contact center solutions. Proven expertise in Cisco voice technologies, including Cisco Unified Communications Manager (CUCM), with a focus on scalable, resilient, and secure architectures. Skilled in end-to-end solution design, covering call routing, dial plan development, SIP integrations, and high-availability deployments across complex, multi-site environments.
• Extensive experience in architecting and deploying enterprise Contact Center solutions, delivering seamless customer experience through intelligent call flows, workforce optimization, and system integrations. Adept at collaborating with cross-functional teams, translating business requirements into technical solutions, and leading large-scale deployments from concept through production.
• Strong knowledge of VoIP protocols, network infrastructure, and performance optimization, combined with a strategic mindset and hands-on technical leadership. Recognized for driving operational efficiency, improving system reliability, and delivering high-quality communication platforms aligned with organizational goals.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Participates in the planning, development, design, testing, migration and implementation of new products and upgrades of existing solutions.
• Assisting in the development of technical architecture in areas of expertise and related design documentation.
• Develops integration, migration and contingency plans.
• Configures and manages desktop and server technologies and advanced server technologies for application deployment, server package management, application deliver, etc.
• Installs and configures various operating systems and infrastructure components, such as networks, storage, data protection and operating systems in private and public cloud.
• Maintains security configuration in supported solutions and makes sure they are up to date.
• Deploys, manages, and operates scalable, highly available, and fault-tolerant systems.
• Implements and maintains systems that are highly available, scalable, and self-healing.
• Implements and maintains continuous computing delivery systems and methodologies.
• Implements and manages automated security controls, governance processes, and compliance validation.
• Manages tools to automate operational processes.
• Identifies and documents appropriate use of operational best practices, serves as an escalation point for service optimization.
• Ensures corrective and preventive measures are taken as needed. Initiates problem-solving procedures according to established instructions.  Determines when technical assistance is needed from vendor or other resources.  Escalates difficult and unresolved problems to the appropriate vendor(s) and internal management.
• Responsible for interpreting, organizing, executing, coordinating, evaluating and communicating complex projects under the guidelines of TIS methodology.
• Researches and recommends appropriate infrastructure and configuration necessary to meet desired results.
• Coordinates process improvement initiatives to optimize efficiency, reliability, and quality of service.
• Collaborates with colleagues and supervisors to resolve cross-departmental problems or issues.
• Recommends changes the infrastructure to enhance systems and network performance.
• Performs other duties as assigned.
• Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• pay grade 16 range 105,654.6408-174,330.1573  Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer Science, Engineering, Information Systems or a related field with five (5) to seven (7) years of progressive experience across multiple platforms, with comprehensive knowledge of hardware, software, application, and systems engineering in at least two (2) IT disciplines (i.e., as strategic planning, solution architecture, technology architecture, network management, security management, change management, application development, middleware design, information analysis, database management, project management and operations management). An equivalent combination of education and experience will be considered.
• Proficient in technical documentation, DevOps and ITIL concepts.
• Proficient knowledge of the cloud platform – architecting for the cloud.
• Proficient knowledge of modern networking technologies including Software Defined Networking (SDN).
• Proficient knowledge of security concepts with hands-on experience in implementing security controls and compliance requirements.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
• Effective oral and written communication skills.
• Ability to document moderately complex and detailed technical design.
• Strong interpersonal skills.
• Adept at multi-tasking.
• Ability to remain calm, helpful, and productive in all situations.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Must be able to set and organize own work priorities and adapt to them as they change frequently.  Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. 
• This position operates in a typical office environment.  The area is well-lit, temperature-controlled and free from hazards.
• Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues. 
• The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions. 
• Must possess the ability to comply with Trinity Health policies and procedures.
• Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of duties so assigned

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.