Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.
Position Summary
The Enterprise Truckload Operations Specialist is responsible for managing and growing relationships with key national customers for Priority1. This role focuses on customer retention, revenue growth, service optimization, and acting as the primary liaison between clients and internal teams to ensure high levels of customer satisfaction.
Key Responsibilities
Manage and grow a portfolio of national and strategic customer accounts
Serve as the primary point of contact for assigned accounts, ensuring strong client relationships
Identify opportunities for upselling and cross-selling 3PL services, including warehousing, transportation, and value-added services
Collaborate with operations, pricing, and customer service teams to deliver customized logistics solutions
Monitor account performance, KPIs, and service-level agreements (SLAs)
Conduct regular business reviews with customers to evaluate performance and identify improvement opportunities
Resolve customer issues and escalate internally as needed to ensure timely resolution
Support contract negotiations, renewals, and pricing discussions
Maintain accurate account records, forecasts, and activity updates in CRM systems
Stay informed on industry trends, customer needs, and competitive offerings
Required Qualifications
Minimum of 2 years of experience in a National Account Manager, Account Manager, or similar role within a 3PL or logistics environment
Proven experience managing large or multi-location customer accounts
Strong understanding of logistics operations, including warehousing and transportation
Excellent communication, presentation, and relationship-building skills
Ability to analyze data and translate insights into actionable solutions
Strong problem-solving and negotiation skills
Proficiency with CRM systems and Microsoft Office applications
Ability to travel as needed to support customer relationships
Preferred Qualifications
Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field
Experience working with national retail, e-commerce, or manufacturing customers
Familiarity with transportation management systems (TMS) and warehouse management systems (WMS)
Core Competencies
Customer-focused mindset
Strategic account management
Cross-functional collaboration
Time management and organization
Results-driven and goal-oriented
Compensation
$50K + Commission potential
Medical Insurance with premiums paid at 100% for employees AND dependent
Dental Insurance 100% paid for Employee
Vision Insurance
HSA with Employer Contributions
Life Insurance
Short Term Disability
Long Term Disability
401(k) Plan
Profit Sharing: Typical annual contribution of 15% of total eligible compensation
Paid Holidays AND PTO
Cancer, Critical Illness, and Accident Policies available
Physical Requirements:
Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching. Capability of sight and hearing required. Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)