Enterprise Transformation Lead – Process Engineer

Become a part of our caring community and help us put health first
 

As an Enterprise Transformation Lead within Humana’s Shared Services organization supporting the Insurance Segment, you will manage complex, cross-functional process engagements to deliver sustainable business outcomes. Leveraging structured methodologies and business agility, you will drive efficiency and high-quality results. Your role requires independent analysis of operations, root cause identification, and cost-benefit assessments to inform strategic investment decisions and identify process improvement opportunities. Collaborating across teams, you will influence accountability, foster continual improvement, and align people, processes, and technology with organizational objectives. As a subject matter expert, you will contribute to Communities of Practice, guide transformation practices, and provide strategic consultation to senior leaders.

Serve as a Enterprise Transformation Lead – Process Engineer supporting Shared Services for the Insurance Segment. Collaborate with leaders across the organization to define, evaluate, and drive strategic initiatives. Lead complex consulting engagements, report outcomes to strategy leader and executive stakeholders, and provide ongoing strategic guidance across multiple initiatives. Partner with stakeholders to shape scope, manage engagements, and deliver results that align with business objectives.

• Lead problem-solving and process improvement projects to identify revenue opportunities and enhance operational efficiency.

• Provide guidance, coaching, and constructive feedback to engagement teams.

• Manage and coach project teams, including training Green Belts, and oversee large-scale initiatives.

• Apply advanced knowledge of Six Sigma (DMAIC) to identify and eliminate non-value-added activities.

• Develop business cases and communicate findings and recommendations to executive leadership.

• Build collaborative relationships with business areas and leadership to improve member and provider experiences.

• Advise executives on functional strategies with significant business impact.

• Exercise independent judgment in resolving complex issues.

• Demonstrate alignment with Humana’s values and culture.

• Exhibit strong organizational and stakeholder management skills, including effective oral and written communication.

• Utilize Microsoft Outlook, Teams, PowerPoint, Word, and Excel to support project activities.

• Travel may be once a quarter for a week however dictated based on business needs

Use your skills to make an impact
 

Role Essentials

• Bachelor’s degree in business or related field, or equivalent experience

• Minimum 7 years’ process engineering experience in a corporate or consulting environment

• Black Belt Six Sigma certification

• Expertise in Six Sigma, process improvement methodologies, and tools

• Proven leadership experience managing strategic and operational initiatives

• Experience with management consulting methodologies and frameworks

• Presentation skills with executive presence and emotional intelligence

• Demonstrated ability to lead complex and ambiguous programs, translating data into actionable solutions.

• Strong strategic thinking, execution, decision-making, thought leadership, and change management knowledge

• Demonstrated ability to articulate ideas effectively in both written and oral forms

• Ability to facilitate meetings with multiple participants of varying levels capturing relevant information

• Proficient in Microsoft Office Suite

Role Desirables

• Master’s degree.

• Experience in healthcare services and/or Shared Services organizations.

• Knowledge of Lean Agile practices; Lean Certification.

• Project Management Professional (PMP) Certification.

• Experience with digital collaboration platforms for virtual brainstorming and decision-making.

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$115,200 - $158,400 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 12-19-2025

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.