Workday

Enterprise Operations, Operational Excellence Lead

Costa Rica Full Time

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The Enterprise Planning & Performance team acts as the connective tissue linking all functions to work towards a shared set of priorities. We own the cycle of planning, executing, and analyzing company progress, translating high-level strategy into tangible actions and measurable results. We are building this capability in a dynamic environment and to support Workday as a newly minted S&P 500 company for its next phase of growth. We embrace an agile mindset, evangelize a data-driven approach, and have a passion for continuous improvement as we navigate evolving challenges and opportunities.

About the Role

We are seeking an experienced leader to drive the strategic integration and continuous improvement of our Enterprise Operations systems. This role is responsible for the upkeep and evolution of the processes and knowledge infrastructure.
 

The primary goal is to maximize the efficiency, scalability, and intellectual rigor of the executive operating rhythm by championing process excellence, data integrity, and innovation.

 

Job Responsibilities

1. Process Excellence and Standardization:

  • Framework Design: Support consistency, standardization, and continuous improvement across all executive engagement initiatives.

  • Operational Simplicity: Be a relentless advocate for process simplicity, designing operations that minimize friction and optimize the executive team's decision velocity.
     

2. Artifacts and Knowledge Ecosystem Management:

  • Support the maintenance and curation of the company’s core ecosystem of artifacts related to the overarching Executive Committee Operating Rhythm. Ensure they are current and serve as a single source of truth. 
     

3. Innovation and Future of Operations:

  • AI & Automation Strategy: Actively explore, champion, and drive the enablement of AI and automation tools to enhance the efficiency, insight, and scalability of the Executive Operating Rhythm and supporting processes.

  • Technology Roadmapping: Develop and execute the technology roadmap for the Enterprise Operations function, focusing on integrating new tools and platforms to simplify and accelerate strategic workflows. Support Planning and Performance functions as needed on their technology roadmap journey. 

About You

Basic Qualifications:

  • 12+ years of experience in project or program management within an enterprise environment.

  • 12 + years of experience envisioning, defining, and delivering impactful programs at scale.

  • 10+ years of experience in Tech Strategy and Business Operations or comparable professional roles.

Other Qualifications:

  • Curious nature about new technologies and relentless on process simplicity.

  • Excellent communication and interpersonal skills.

  • Trusted confidentiality and discretion with sensitive internal information.

  • Possess exceptional attention to detail.

  • Open to 50% reporting to Heredia, CR office.



Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

At Workday, we value our candidates’ privacy and data security.  Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. 

  

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

  

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.