Enterprise Meeting Services Associate

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Position Title:                           Associate, Enterprise Meeting Services

Supervisor:

Leader, Enterprise Meeting  Services Hub

Path Level:

P1-P3

Salary Class:

B

Organization Overview: 

Lilly is a global pharmaceutical company dedicated to discovering, developing, and delivering medicines that improve patient outcomes and help people live longer, healthier, and more active lives. A core objective for Lilly is to strengthen relationships with external healthcare providers and organizations by ensuring a positive, compliant experience across all engagement touchpoints, including interactions with thought leaders, consultants, speakers, and other external stakeholders. These interactions are critical to supporting Lilly’s understanding of diseases, treatments, and the needs of patients, healthcare providers, and payers.

Global Business Solutions (GBS) supports Lilly’s mission by providing global business services that accelerate value delivery to patients. Originally established within finance, GBS has expanded to include multiple business service functions, including Lilly Enterprise Meetings Services (EMS). EMS is a centralized global organization that delivers best‑in‑class, compliant, and seamless execution of meetings and congresses across all business areas. The team provides end‑to‑end support covering strategic project management, consultancy, logistics, contracting, administrative and financial support, vendor management, on‑site execution, and transparency publication.

Enterprise Meetings Services focus on the delivery of meetings and events, providing consultancy and strategic project management throughout the implementation of meeting programs. Working closely with meeting planning companies, the team serves as a central point of customer service and coordination for internal and external stakeholders. All services are delivered end‑to‑end, ensuring local compliance and legal requirements are met while maintaining high standards of integrity, consistency, and customer experience.

Responsibilities:

• Contribute to the transformation of the EMS organization through project management and cross functional efforts. Project management.
• Oversight operations across different teams with a project management approach focused on end customer experience. Coordinate efforts at all levels.
• Comply with Global Standards on meetings and events interactions with external parties and all other relevant Lilly policies and procedures. Be responsive to audit readiness and compliance requests.
• Understand meeting programs and needs of meeting owners and TL relationship owners and consult by providing project management expertise and direction to ensure fulfillment of meeting expectations. 
• Support the meeting program through different systems and tools focused on meeting planning and contracting processes. Initiate and facilitate optimization of opportunities connected with processes, systems, and people.
• Establish and maintain internal strategic partnerships with compliance, finance, procurement, and other functions that can facilitate cross functional work.
• Effectively lead, collaborate, and manage multiple relationships with external partners to positively impact customer experience.

Basic Requirements: 

• Bachelor’s degree. Post-graduate studies will be of value
• Fluent in Spanish & English needed - Verbal and written communication skills. 
• Knowledge and expertise in using systems, applications or devices such as MS Office and AI resources
• Previous experience / knowledge in the business within pharmaceutical industry experience

Additional Skills/Preferences:

• Requires business and/or technical knowledge developed through education or experience using discipline and understanding of key business drivers. Over time we should be able to improve processes, products, and services. 
• Be able to create impact at different levels: immediate peers and across teams.
• Leading medium projects with moderate risk. Effective and agile communications skills are needed.
• Requires analysis of possible solutions to solve and anticipate a range of day-to-day problems including standard and non-standard requests. Be able to provide support on solving issues, within a team or multiple teams over time.

• High learning ability and flexibility to adapt to a fast-changing environment and support organizational change with a strong customer and people orientation / focus.
• Be able to work in a cross-country environment, highly diverse and influence decisions at regional / global level that can have an impact on standardization and optimization.
• Be able to deliver program training to meeting owners on policies, systems, planning and other meeting related aspects.

Additional Information:

• Travel 10%
• Based in Alcobendas Lilly Office

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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