Engineer 2, Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge.

Job Description

Network & Software Support Engineer – E2

Location: Chennai

Experience: 2.5 years - 4 Years

Shift: 24/7*** (Including PST shift timings)

Job Summary

The L2 Engineering Ops Engineer is responsible for 24×7 network, system, and application operations, including proactive monitoring, alert management, and advanced troubleshooting. The role owns customer-impacting issues end-to-end, supports both network and software/application platforms, and works with internal teams and stakeholders to ensure high service availability and SLA compliance.

Key Responsibilities

• Provide L2 support and troubleshoot switching, basic routing, firewall, Wi-Fi, and application/software issues in a 24×7 operations environment.
• Perform proactive monitoring of network, systems, and applications, triage alerts, and take corrective actions.
• Take complete ownership of incidents, including alert handling, fault isolation, escalation, and resolution.
• Perform root cause analysis (RCA) and ensure permanent fixes are identified and tracked.
• Work on multi-vendor network devices including MikroTik, ISP devices, D-Link and Ruckus switches, and Juniper firewalls.
• Support software and application platforms, including customer billing systems and building service applications.
• Assist in diagnosing API-related issues and support basic Python automation/scripting.
• Drive outages end-to-end, including coordination, communication, customer updates, escalation, and resolution.
• Collaborate with stakeholders and internal teams to resolve issues within defined SLAs.
• Maintain monitoring dashboards, incident tickets, troubleshooting documentation, and RCA reports.

Required skills

• Strong hands-on troubleshooting skills in Layer 2 networking and switching fundamentals.
• Working knowledge of troubleshooting routing, firewall, Wi-Fi, and basic cloud technologies.
• Hands on experience with Juniper, Ruckus, Mikrotik and Fortinet
• Experience with network, system, and application monitoring tools (SolarWinds, PRTG, Zabbix, Nagios, or similar).
• Exposure to Python scripting, automation, and REST APIs.

Attributes We Are Seeking

• Excellent written and verbal communication skills, with the ability to work collaboratively in a team environment.
• Willing and flexible to operate within a 24×7 shift-based environment, covering shifts from 06:00 AM–03:00 PM, 02:00 PM–11:00 PM, and 10:00 PM–07:00 AM, including participation in on-call rotations and extended support coverage as needed.
• Ability to adapt to rotating shifts every 3 months, with weekly offs that may fall on weekdays.
• Strong organizational skills with the capability to manage multiple tasks and participate in multiple project teams.
• Proactive, transparent, highly collaborative, and open to continuous learning and feedback.
• Demonstrates initiative, strong work ethic, and enthusiasm for adopting innovative technologies.

Core Responsibilities

• Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure.
• Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards.
• Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight.
• Acts as a technical resource in projects and initiatives and ensures successful project implementation.
• Contributes to design considerations for new products or architectural changes to existing products.
• Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
• Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is properly validated to minimize impact.
• Provides training and guidance to less experienced team members.
• Attains industry standard certifications and education.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.