As part of our Employee Support Representative team, you will play a key role in supporting the delivery of full employee life cycle experiences across Ledcor. In your new role you will be responsible for providing tier 1 customer service to employees, managers, other internal teams and external parties.
Your new position will see you address inquiries through various communication channels such as phone calls, chat messages, and written questions and act as the first point of contact for Employee Services. When necessary, the Employee Support Representative will pass along the query to the other relevant teams, all while maintaining the communication with the employee throughout to ensure excellent service delivery.
Bring your passion for Human Resources to Ledcor and join our True Blue team by applying for this job today! The role will require you to work 9:00 am – 6:00 pm PST in Vancouver.
Essential Responsibilities
- Respond to employee inquiries via phone, chat, and ServiceNow using knowledge base resources and internal records
- Review and resolve cases within SLA timelines, including escalations from team members
- Monitor HR fax inbox; action or escalate items to appropriate stakeholders
- Prepare and validate employment verification letters, ensuring policy compliance
- Review and validate employee records in Workday
- Identify and report system issues or recurring inquiries to support continuous improvement
- Collaborate with team members to troubleshoot and resolve issues, identifying root causes
- Participate in rotating on-call support, resolving or logging after-hours inquiries
Qualifications:
- 1+ years of service centre or equivalent human resources assistant experience preferred
- Excellent customer service and service compliant resolution skills
- Strong communication and listening skills to deliver messages in a clear and compelling manner
- Excellent attention to detail, with a high level of precision of data and accuracy in any deliverables
- Ability to work efficiently in a high demand, team oriented, and fast-paced environment
- Flexible with the ability to adapt to the changing needs of the organization
- The ability to maintain confidentiality
- Strong attention to details with exceptional data accuracy
- Strong sense of urgency as part of daily work style
- Excellent time management and organizational skills
- Experience with Workday and ServiceNow is an asset
Working Conditions
- Hybrid role, working at least 1 day per week in office with the ability to attend additionally as the business requires
- Working hours - 9am-6pm PST
Compensation
$40,400.00 - $55,550.00
This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.
Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.
Additional Information
The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.
Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.
Employment Equity
At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.
Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.
Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.