Employee Relations Specialist II

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

JOB SUMMARY
This role is responsible for managing complex employee relations matters, conducting investigations into employee complaints, advising managers, ensuring compliance with labor laws, and fostering a positive workplace environment. The position plays a critical role in building a culture of trust, transparency, and engagement across the organization.

I) ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Employee Relations Management

• Act as a key point of contact for employee relations (ER) matters across the organization.
• Receive and handle employee complaints, conducting independent, objective, and thorough investigations to verify facts and determine appropriate actions.
• Mediate and resolve workplace conflicts, including cases involving misconduct, discrimination, harassment, or other workplace disputes.
• Advise managers on handling employee issues and improving team dynamics.
• Provide coaching and guidance to managers on conflict resolution and people management.
• Identify potential employee relations risks and recommend preventive actions.

2. Policy, Compliance & Governance

• Ensure company policies and procedures comply with local labor laws and regulations.
• Review, update, and implement HR policies related to employee conduct and workplace behavior.
• Participate in ER-related audits to assess risks and propose corrective actions in response to audit findings.

3. Workplace Insights & Continuous Improvement

• Conduct internal surveys to assess the work environment, analyze results, and collaborate with relevant teams to develop improvement solutions.
• Track and analyze employee relations trends to identify recurring issues and improvement opportunities.
• Analyze ER data and provide insights to HR leadership to improve workplace practices and policies.
• Prepare reports on ER cases and workplace issues for HR leadership.

4. Operational & Project Support

• Support employee engagement initiatives to foster a positive and inclusive workplace culture.
• Lead and manage the bidding processes for the team’s projects.
• Work closely with and oversee onsite vendors to ensure smooth operations and service delivery.
• Perform other duties and responsibilities as assigned.     

II) JOB QUALIFICATIONS

1. Education

• Bachelor’s degree in human resources, Business Administration, Law, or a related field.
• A master’s degree or professional HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) is preferred.

2. Experience

• Minimum 3–5 years of experience in Employee Relations or as an HR Generalist with significant ER responsibilities.
• Proven experience in handling labor disputes, conducting workplace investigations, and advising managers on employee relations matters.
• Experience working in large enterprises, multinational companies, or organizations with a well-developed employee relations framework is preferred.

3. Key Skills and Competencies

• Strong knowledge of employment laws and HR best practices.
• Stakeholder management and ability to work effectively with cross-functional teams.
• Cultural awareness and sensitivity in handling diverse workforce issues.
• Strong investigation and conflict resolution skills.
• Excellent communication and interpersonal skills.
• High level of integrity, confidentiality, and professional judgment.
• Strong analytical and problem-solving abilities.
• Ability to work with senior leadership and manage sensitive or complex situations.

 

 

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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

 

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

 

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