Job Description
A bit about this role:
As an Employee Relations Specialist at Devoted you will:
Champion Culture and Mission: Join a disruptive, mission-driven organization, contributing to a high-growth environment focused on making a tangible impact.
Manage End-to-End Employee Relations: Oversee the full scope of ER matters, including conflict resolution, policy compliance, and the administration of corrective actions.
Drive Process Consistency: Partner closely with HR Business Partners (HRBPs) to ensure standardized and fair ER processes across all assigned client groups.
Deliver Results in Fast-Paced Environments: Navigate a dynamic, rapidly evolving workplace, utilizing a results-driven approach to solve complex people-related challenges.
Facilitate Resolution and Compliance: Act as a subject matter expert in balancing organizational policy with empathetic conflict resolution to maintain a positive work environment.
Responsibilities and Impact will include:
Act as point of contact for employees and leadership within assigned client groups for any type of conflict resolution.
Ensure timely and compliant handling of all assigned grievance, discipline and policy interpretation requests, and support navigating internal resources by providing advice and counsel.
Work collaboratively on employee relations matters such as corrective actions including warnings or performance improvement plans.
Conduct fair and thorough investigations through resolution. Maintain accurate files, documentation and follow-up.
Make suggestions to leaders and HR Business Partners on employee engagement, policy or process improvements based on trends.
Support interactive processes with employees seeking reasonable accommodation in partnership with Benefits and Legal.
Ensure compliance with all federal and state laws.
Facilitate training to build employee relations skills among people managers.
Assist with ad-hoc employee relations and HR department projects.
Required Skills and Experience:
Strong problem solving skills and ability to determine the root cause of issues.
Highly collaborative and able to work both within and across teams.
Ability to work through ambiguity, think creatively, be flexible and roll-up your sleeves.
Exceptional communication skills, including group presentation and relationship development skills.
Professional, confident manner and poised and articulate demeanor.
Ability to work effectively with a wide array of personality types and all job levels.
Demonstrated history of exemplary ethics and integrity, including ability to handle and maintain confidential information.
Active commitment to the identification and appropriate resolution of all business issues, whether they are rooted in business problems or are pure compliance concerns.
Demonstrated ability to assume sole and independent responsibility for projects.
Ability to exercise discretion related to sensitive employee matters.
A culture champion, promoting company values to drive decision making.
Desired skills and experience:
Bachelor's degree or equivalent experience.
Approximately 3+ years or more of relevant experience gained through increasingly responsible positions within Human Resources with a particular focus on employee relations.
Experience in a high growth environment, with a non-exempt workforce. Experience in a high-growth organization with a non-exempt workforce, preferably within a call center or contact center environment.
Knowledge of US employment laws and regulations, both at the federal and state level.
Experience using Workday
Salary: $75,000 - $95,000 / year
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....
*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.
At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.