Employee Health & Benefits Lead

Company:

Marsh Risk

Description:

We are seeking a talented individual to join our Employee Health & Benefits team at Marsh. This role will be based in Auckland. This is a hybrid role that has a requirement of working at least three days a week in the office.

You will lead the day-to-day operations for employee life and health benefit programs in the New Zealand market, combining hands-on administration with people leadership and continuous improvement initiatives. The role requires strong technical knowledge, operational ownership, and a focus on delivering excellent client service.

We will count on you to:

• Lead the administration of employee life and health benefits, ensuring accurate processing of policy documentation, renewals, invoicing and claims support
• Act as an escalation point for complex client and insurer enquiries, resolving issues and delivering pragmatic outcomes
• Supervise, coach and develop a local and offshore team, managing workloads and fostering a high-performing culture
• Drive process improvements, automation opportunities and system enhancements to increase efficiency and accuracy
• Build and maintain strong relationships with insurers, brokers, internal consultants and other stakeholders
• Ensure compliance with Marsh policies and New Zealand regulatory requirements, supporting audit readiness

What you need to have:

• Minimum 5 years’ experience in the New Zealand Life and/or Health insurance market or employee benefits administration with strong technical knowledge
• Proven people leadership experience with at least 2 years supervising or leading teams, including coaching and performance management
• Hands-on transactional experience comfortable with processing and quality-checking client transactions
• Solid understanding of New Zealand industry practices and regulatory context affecting life and health products

What makes you stand out:

• Degree or equivalent qualification
• Experience working with client executives in a consultancy or broking environment
• Exposure to CRM and benefits administration systems, and experience supporting automation or workflow improvements

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

• Sponsorship on offer for experienced candidates possessing the skills, qualifications and at least 2 years experience

• Hybrid working environment with 3 days per week working out of the office

• Full time permanent position at 37.5 hours per week

• Base Salary: $120,000 per annum

• Office location: 15 Customs Street, Auckland, New Zealand

• CLOSING DATE: 2 May 2026

Applications can be considered from candidates who have the appropriate approval to work in New Zealand. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.