Employee Benefits Client Advocate (Bilingual)

ABOUT HUB INTERNATIONAL:

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 19,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.  We offer:

• Competitive salaries and benefits offerings
  • Medical/dental/vision insurance and voluntary insurance options
  • Health Savings Account funding
  • 401k matching program
  • Company paid Life and Short-Term Disability Plans
  • Supplemental Life and Long-Term Disability Options
  • Comprehensive Wellness Program
  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY

The Client Advocate works in the Benefits Support Center handling contacts while offering to support, assist, and educate a client’s employees in the selection of their employee benefit options. Based on the employee’s needs and desires, the Client Advocate seeks to equip the client to make informed decisions.   This position requires excellence in customer satisfaction to exceed client expectations. Fluency in Spanish is preferred, as this role frequently supports Spanish-speaking clients and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following.

• Personalized service for each contact providing client’s employees with education, guidance, and assistance with the selection of their employee benefits.
• Timely answer all communication and maintain updated Benefit Point Cases.
• Serve as a liaison between the employees and carriers to efficiently resolve client issues and proactively follow up as needed.
• Provide support and service for our clients, including new hires, terminations, and qualifying events.
• Develop a high level of skill with our client benefits administration systems to assist and identify enrollment issues, as well as assist with pre-enrollment testing.
• Proactively seek areas for improvement.
• Assist with additional Open Enrollment tasks that could involve face-to-face enrollments.
• Collaborate with fellow Alexander & Company employees to address common issues.
• Help with special projects as needed.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School Diploma or equivalent with 2-5 years successful related experience or equivalent combination of education and experience. Must be customer service oriented and realize the importance and priority of being an Ancillary Expert. Possess excellent client relationship skills and communicate accurately and clearly both orally and in writing (must be able to type) and can maintain a calm demeanor while multitasking. Must be problem solver/solutions oriented and results-driven. Must have experience with employee benefits options and possess appropriate insurance licensing (or obtain within 6 months from date of hire).

COMPUTER SKILLS

Experience with MS Office and working knowledge of employee benefits administration software applications. 

LANGUAGE SKILLS

Ability to read and comprehend instructions, concise correspondence, and memos. Ability to effectively communicate accurately and clearly related business issues both orally and in writing. Must have a friendly, pleasant, and professional telephone manner. Bilingual communication skills (English and Spanish) are strongly preferred, including the ability to clearly explain benefit options and resolve concerns in both languages.

MATHEMATICAL SKILLS

Ability to compute and write reports with appropriate recommendations. Ability to perform these operations using units of the United States of America money and weight measurement, volume, and distance with proficiency in analytical and organizational skills.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in a fast-paced environment. Ability to effectively communicate and possess analytical and organizational skills.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver’s license. Insurance coverage on personal vehicle at the legally required limits, or greater. Appropriate insurance licensing.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand and reach with hands and arms. The employee is occasionally required to walk or stoop. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. General work environment is that encountered in a typical office situation.

NOTE: The above statements are intended to describe the essential functions and related requirements of this position. They are not intended as an exclusive list of all job duties, responsibilities, and requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.