Employee Assistance Program Counselor- Full time Days

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Employee Assistance Program

Job Family

Professional

Work Shift

Days (United States of America)

Summary

Provides direct employee assistance program services to EAP clients. Services include consultation and training to the organization, development of program awareness activities, employee/family assessment and referral, establishment of community linkages, case monitoring and follow-up.

Major Job Functions

The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below.  In addition, specific functions may change from time to time:

• Provide short-term problem resolution or referral and follow up services to employees and their families

• Provided crisis intervention and staffs all critical cases with EAP director

• Maintains effective and confidential record keeping and data management reporting

• Provides critical incident stress debriefing for groups of employees in response to traumatic incidents

• Provides timely and quality supervisory/leadership training and consultation services to managers regarding troubled employees

• Participates in the evaluation of the EAP process and outcome in terms of program utilization, quality of services provided, and the attainment of the objectives

• Provides the development of policy and procedures related to EAP services

• Establishes effective working relationships and evaluates community referral resources that provide affordable high-quality services to EAP clients

• Participates as liaison between EAP clients, supervisory personnel, and referral resources

• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training: 

• Master's degree in a clinical human services discipline, i.e., counseling, social work or psychology required

• North Carolina licensure in Social Work (LCSW), Professional Counseling (LCMHC) or Psychology required

• Certified Employee Assistance Professional (CEAP) preferred

Work Experience: 

• 3 years’ experience, including 2 years in the following areas: employee assistance, out-patient mental health, alcohol and/or chemical dependency treatment, inpatient psychiatric practice, or private psychotherapy practice required

Knowledge, Skills, and Abilities Required: 

• Knowledge of core EAP services and clinical assessment skills

• Computer skills

• Knowledge of the age and developmental level of clients as follows: children ages 6-12 years, adolescents ages 13-18 years, young adults ages 18-30 years and middle adults ages 30-65 years

Physical Requirements: 

• Ability to move about multiple facilities

• Ability to hear and communicate clearly in counseling sessions, group meetings, telephonically, and virtual platforms

#CFVH-2025

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity