Emergency Relief Assessor

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Why this role matters

The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty. 

About the role

As an Emergency Relief Worker, you will support community members experiencing financial hardship by assessing needs, providing emergency relief assistance, and connecting people with appropriate support services.

Reporting to the Doorways Team Leader, this is a part‑time, 15.2 hours per week, role based in Ballarat, Victoria.

How you will make an impact

• Conduct emergency relief interviews and assessments in line with the Doorways Model of Care and standards of practice.
• Determine and deliver appropriate assistance, including referrals and advocacy to internal and external support services.
• Maintain accurate and timely client records using TSA systems (including SAMIS) and escalate complex or high‑risk matters as required.
• Identify risks and service gaps, contributing to continuous improvement and safe service delivery.
• Work collaboratively with Corps, colleagues and partner agencies while upholding TSA policies, values and inclusive practices.

What you will bring

• Diploma (or Certificate IV, minimum) qualifications in Social Work, Community Services or a related field
• Experience in emergency relief, intake and assessment, referrals and advocacy within a community services setting.
• Understanding of trauma‑informed, person‑centred practice and working with people experiencing financial hardship.
• Strong communication skills, cultural awareness, and the ability to work collaboratively and calmly in complex situations.
• Ability to maintain accurate client records and use client management systems.
• A current Working with Children Check.

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 
• Access to EAP and health & wellness initiatives incl Fitness Passport 
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) 

Conditions

Compensation is in accordance with SCHADS Level 3

How to apply 

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured. 

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration