EMEA Factory Services – Business Operations & Performance Lead

EMEA Factory Services – Business Operations & Performance Lead

Description -

HP Supply Chain organization’s vision is to become an agile and resilient supply chain that is a competitive advantage for HP.  We will achieve this vision by empowering Future Ready SC People and relentless focus on improving customer & stakeholder experience. 

Factory Services is a Supply Chain organization responsible for delivering value‑added services directly at the factory, ensuring devices are customer‑ready before they ship.

Within this organization, Factory Service Delivery team is responsible for translating customer expectations into operational services, ensuring end‑to‑end readiness, service quality, and SLA attainment. By working closely with engineering, PDM, procurement, manufacturing, and commercial teams, FSPMs enable scalable, compliant, and efficient service deployment across regions while continuously improving processes and customer experience.

Within this team, the Business Operations and Performance lead provides strategic and operational support for EMEA Factory Services by driving performance, ensuring SLA attainment, and enabling predictable execution across all project phases. He acts as a key business partner to leadership, Sales, and Operations, translating data into actionable insights that support growth and operational excellence.

Key Responsibilities

• Own EMEA Factory Services performance end to end, driving consistent SLA delivery through strong governance, proactive risk management, and disciplined execution.
• Drive operational excellence by analyzing performance trends, closing gaps through cross‑functional action plans, and continuously improving metrics and reporting.
• Analyze service trends, top‑offender accounts, attach rate, and utilization to identify growth and optimization opportunities.
• Translate insights into clear, stakeholder‑ready narratives and recommendations that enable leadership and Sales to make informed decisions.
• Partner with Factory Services PMs to influence attach rate and utilization.
• Act as a cross‑functional leader and trusted advisor, connecting strategy to execution and fostering a culture of accountability, continuous improvement, and results

Education and Experience Required

• Bachelor`s or Master`s degree in Engineering, Computer Sciences, or equivalent field
• Experience 7+ years in IT industry and/or Supply Chain
• Customer engagement related experience would be an advantage

Knowledge and Skills Required

• Strong understanding of end‑to‑end supply chain processes, including Plan, Source, Make, and Deliver.
• Advanced project management capabilities, with proven ability to lead cross‑functional teams across multiple geographies.
• Excellent communication and influencing skills, able to engage effectively with diverse stakeholders at all levels.
• Strong problem‑solving and analytical skills, enabling data‑driven business decisions.
• Ability to think end‑to‑end while maintaining attention to detail when required.
• Demonstrated capability to lead improvement initiatives and drive innovative solutions, including outside formal or predefined project structures.
• Advanced PowerPoint skills, with the ability to create clear, well‑structured, and executive‑ready presentations.
• Highly autonomous, rigorous, and responsive, with a strong sense of ownership and accountability.

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (Czechia)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"