Job Description Summary
The eCompliance Manager is responsible for providing Quality Assurance oversight and guidance with regard to computerized systems validation (CSV), operating within the framework of regulations (GxP, 21CFR11, etc.) and requirements defined in the Novartis Quality Manual and global procedures.
Job Description
Major Accountabilities:
Quality oversight of operational activities of GxP systems (e.g., Changes, Periodic Reviews, Deviations etc.,)
Provide needed support to meet the applicable Novartis and regulatory requirements for GxP regulated computerized systems projects and AI Projects
Point of Contact for all CSV related matters for GxP Computerized Systems and act as an interface between IT and Business for eCompliance topics in relation to GxP classified Computer Systems promoting a Quality Culture.
Review and approve project related documents for GxP relevant systems including determination of GxP applicability for all GxP and non-GxP relevant systems.
Establish trusted partnership with assigned IT Function with understanding of business drivers, and provide the needed day to day operational support.
Review and approve the GxP Changes and the associated deliverables.
Review and approve the GxP impacted deviations, ensure appropriate CAPA are implemented.
Contribute for the preparation of VMP and execute the plan for the systems associated with the respective functions.
Review and approve the Periodic Review Reports for the GxP computerized systems and the associated gaps within CAPA Management System.
Perform supplier qualification assessment activities.
Provide Audit support as assigned and in case of CAPAs, provide the required Quality support.
Key Performance Indicators:
GxP relevant computerized systems are developed, implemented and maintained according to the Novartis requirements.
On time review and approval of changes, deviations & periodic review reports for the GxP computerized systems.
Documentation supporting eCompliance and CSV requirements is in place, maintained up-to-date and can be presented during audits and inspections without delays and issues.
. Gaps in eCompliance and CSV activities are proactively identified, escalated and the development of mitigation plans supported
Client/stakeholder satisfaction and corresponding feedback.
Work Experience:
· 10-15 years of overall IT experience, and a minimum 7 years of relevant experience in the Pharmaceutical Industry and in particular within regulated functions such as IT Quality and Compliance
· Solid understanding of global regulations and Health Authorities expectations governing computerized systems (CSV, Part 11, etc.)
· Solid experience in the development, implementation and lifecycle management of computerized systems in regulated environments
· Experience in quality management of Cloud, SaaS platform, mobile and digital application used in regulated environments
Highly experienced in the operational management of GxP solutions including its related technologies to support the operation
Good understanding in system application management, its Quality support approach and industry best practices (ITIL, ITSM, etc.)
Experience in the development, implementation and lifecycle management of key computerized systems in the Pharmaceutical Development, Manufacturing, Quality, Commercial and Infrastructure space (e.g. ERP/SAP, MES, LIMS, CRM, IAM,GDD etc.)
Successful cross-divisional/functional work with complex international teams
Experience in GxP supplier qualification activities
Proven ability to adjust to multiple demands, shifting priorities and unexpected events while maintaining a positive work attitude
Ability to effectively interact and present to Management
Ability to manage the key stakeholders and build trust
Proven ability to influence without hierarchical authority and build trusted partnerships
Excellent communication, negotiation, facilitation, and interpersonal skills
Handling AI and GenAI Related Project
Ability to effectively interact and present to Management
Ability to manage the key stakeholders and build trust
Change Control Management
Audit & Inspection Management
Compliance Risk Management
Good Manufacturing Practices (cGMP)
GxP Experience
KPI Reporting
Quality Assurance
Quality Management System
Record Management
Quality Compliance
Skills:
Dealing With Ambiguity
Decision Making
Leadership Skills
Risk Management
Collaboration
Regulatory requirements knowledge
Communication skills
Data Integrity
Languages:
English.
Skills Desired
Auditing, Audit Management, Audits Compliance, Communication, Continued Learning, Decision Making, Gmp Procedures, Inspection Readiness, Managing Ambiguity, Organizing, People Management and Leadership, Qa (Quality Assurance), Regulatory Compliance, Risk Compliance (Inactive), Risk Management, Self-Awareness, Technical Knowledge