Dynamics 365 CE Architect Manager

You Belong Here  

The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture.  We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver.   

At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm. 

Where We Need You 

Protiviti is looking for a Technology Consulting Manager to join our growing Microsoft team.  

What You Can Expect 

As a Manager, you’ll partner with our clients to solve complex business problems and provide impactful advice and solutions.  You’ll develop lasting relationships with client personnel and further these relationships through quality product delivery.  You’ll foster a network within the business community and serve as an ambassador of Protiviti in the market.  You will also be a mentor, trainer, and coach to Consultants and Senior Consultants as you facilitate the successful completion of project work plans.   

What Will Help You Be Successful 

• You enjoy designing scalable, enterprise‑grade Dynamics 365 CE solutions that align business requirements with long‑term platform strategy. 

• You are motivated to learn and interested in all things related to Dynamics 365 CE including the latest trends and developments.  

• You are passionate about building relationships with clients and providing exceptional experiences. 

• You have an inherent interest in project management and team leadership.  

• You promote a positive team culture that fosters open communication among all engagement team members.  

• You create development opportunities for others, including participating in the creation and rollout of training, and ways for your team to improve our clients and communities. 

• You have interest in participating in the preparation of client proposals and strategies to win new business.  

• You have interest in working with a diverse portfolio of clients across multiple industries.   

Do Your Talents Include the Following? 

• Demonstrated experience with: 

• Architecting scalable, enterprise-grade Dynamics 365 Customer Engagement solutions. 

• Hands-on experience implementing Dynamics 365 CE modules including Sales and Customer Service. 

• Leading full lifecycle delivery including requirements gathering, solution design, build, testing, deployment, and post-go-live support. 

• Translating business requirements into scalable CRM solutions, including sales and customer service process design and optimization.  

• Defining and enforcing solution architecture standards, governance frameworks, and best practices across CE implementations. 

• Strong experience with CE customizations using entities, forms, views, business rules, workflows, and Power Automate. 

• Designing and delivering integrations between Dynamics 365 CE and external systems using Microsoft Dataverse, APIs, Microsoft Azure Logic Apps, or middleware platforms. 

• Proficiency leveraging Microsoft Power Platform (Power Apps, Power Automate, Power BI) to extend and enhance CE capabilities. 

• Ensuring security, compliance, and data governance across Dynamics 365 and integrated systems. 

• Evaluating, summarizing, organizing, and interpreting data.  

• Establishing and cultivating business relationships and a professional network, including with senior executives.  

• Ability to translate and communicate issues, risk, or challenges to client personnel, including executives.  

• Leadership and direct supervisory experience of teams including conducting performance appraisals, mentoring and coaching, oversight and review of work, coordination across teams, and understanding how to motivate.   

Your Educational and Professional Qualifications 

• Bachelor’s degree in a relevant discipline (e.g., MIS, CIS, Information Technology, or related field) 

• 5+ years working in in professional services or related industry. 

• Proficiency in Microsoft Office suite applications with specific emphasis on Word, Excel and PowerPoint. Secondary emphasis on Visio and Access. 

• Professional Certification such as Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant, Microsoft Certified: Power Platform Functional Consultant Associate, Microsoft Certified: Azure Fundamentals or similar preferred.  

Our Hybrid Workplace 

Protiviti practices a hybrid model, which is a combination of working in person with a purpose and working remotely. This model creates meaningful experiences for our people and our clients while offering a flexible environment. The ratio of remote to in-person requirements vary by client, project, team, and other business factors. Our people work both in-person in local Protiviti offices and on client sites, which can include local or out-of-state travel based on our projects and client requests and commitments.   

Protiviti is not registered to hire or employ personnel in the following provinces: New Brunswick, Newfoundland & Labrador, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island, Quebec, Saskatchewan, Yukon

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