Duty Supervisor - CVG

Model the Southwest Way

• Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Actively coordinate with all departments to maintain the Station's On-time performance, Employee morale, and Customer satisfaction
• Monitor and guide ground support performance to ensure requirements are met
• Respond to and resolve Customer questions, requests, or complaints
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
• Meet or exceed performance goals through effective decisions
• Assign and track Agents for training compliance
• Maintain a safe working environment and institutes programs designated to help reduce accidents and injuries
• Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results
• Review and ensure accurate delay coding
• Work with staff planning to build bids that are in line with Department’s hourly goals
• Perform administrative duties daily (such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports)
• Monitoring staffing and overtime in all areas
• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems in addition to understanding implications of new information for current and future problem solving
• Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
• Ability to recognize and address performance and safety concerns in a timely manner
• Ability to ensure all equipment is maintained and available for the operation
• Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)

Education

• N/A

Experience

• Fully functioning, broad knowledge of Airline Operations

Licensing/Certification

• Licensing/Certification
• Must be able to obtain a SIDA badge and meet all local airport requirements
• May be required to obtain a Customs Seal and meet all requirements for international flights
• Must possess a valid U.S. driver’s license
• Ability to obtain GSC qualification and comply with DOT drug and alcohol testing program

Physical Abilities

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions
• Ability to perform assigned duties in outdoor and inclement weather conditions
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

*Pay amount doesn’t guarantee employment for any particular period.

**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.

*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.