Doorways FAS Intake Worker

Why this role matters   

The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short term financial assistance and ongoing financial management support services.

The Doorways Team provide person-centred trauma informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.
 

About the role  

As a Doorways FAS Intake Worker, this is your opportunity to triage community members, on the basis of client need and the site’s available resources, to an appointment with the ER Assessor and / or to alternate assistance such as a food parcel, casework or referral to another internal or external service.
 

Reporting to the Doorways Site Coordinator, this is a permanent full-time role, located in Dandenong, VIC.
 

How you will make an impact   

• Work collaboratively with the Doorways team, including the Coordinator, Case Worker, Emergency Relief Assessor, Receptionist, and Volunteers, to provide prompt, empathic, trauma-informed, and culturally safe responses to client needs in line with The Salvation Army’s No Wrong Door Policy, Mission, Vision & Values, and organisational policies. 

• Provide a welcoming first point of contact for community members via phone, email, and walk-in, assess immediate needs, assist Dari and Farsi speaking clients to communicate their needs, and refer appropriately to on-site supports or alternative services when assistance cannot be provided. 

• Create and maintain a safe and supportive environment by responding appropriately to challenging behaviours

• Accurately manage administrative and compliance requirements

• Communicate effectively with internal stakeholders, including timely case notes, referrals, and relationship building with Corps Officers and key staff, while contributing cultural insights and participating in ongoing professional development to enhance service delivery. 
   

What you will bring  

• A Diploma (preferred) or Certificate IV (minimum) qualification in Community 
• Demonstrated experience working in the community services sector 
• Experience working with people from culturally and linguistically diverse backgrounds  
• Understanding of Trauma Informed Care Framework is necessary  
• Fluent in English as well as Dari and Farsi preferred, due to the communities we support.
• A current VIC employee Working with Children’s Check
   

What we offer  

The Salvos offer eligible employee's a well-balanced  package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.  
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.  
• Access to EAP and health & wellness initiatives incl Fitness Passport 
• Ongoing training and development opportunities that enhance on the job skills and proficiency.  
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.  

Conditions  

Compensation is in accordance with Social, Community, Home Care and Disability Services Award Level 3.

How to apply  

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future. 

Applications will close as soon as a suitable candidate is secured.