RELX

DOCUMENT DEVELOPER

Cape Town Full time

About the Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

The successful candidate for this role will work within our Workflow Solutions division, collaborating with team members in an agile environment within Lexis Workflow Solutions. The Document Developer role is responsible for developing, implementing, and maintaining various document templates and account setups. It is crucial to support the consistent and professional delivery of user-facing attorney installation templates and reports.

Responsibilities:

  • Act as a primary point of contact for attorneys, engaging mainly via telephone to clarify system requirements and resolve queries related to document formats and configuration standards within Lexis®Convey.
  • Manage and maintain VAT configuration variations across regional account specifications, ensuring accurate setup and compliance for different offices (e.g. Cape Town vs Johannesburg).
  • Develop, maintain, and update installation templates, including account templates, letterheads, and GhostFill templates, to support consistent and efficient system deployments.
  • Ensure all user-facing legal documents—such as bonds, transfers, and consents—are consistently formatted, professionally presented, and aligned with firm and system standards.
  • Design, build, and maintain operational and management reports, report models, and classic reports within Lexis®Convey to support business and client reporting requirements.
  • Perform functional testing and troubleshooting to identify, diagnose, and resolve configuration or document-related issues prior to and post‑implementation.
  • Support the business with reasonable ad hoc projects, contributing to continuous improvement initiatives and cross‑functional operational needs as require

Requirements

  • Proven document formatting and development experience within a corporate or professional services environment, with a strong focus on accuracy, consistency, and presentation quality.

  • Hands-on experience with conveyancing vendor applications, particularly Lexis® Convey, and familiarity with legal or conveyancing workflows.

  • Proficient in leveraging AI-enabled tools to enhance productivity, streamline daily workflows, and support efficient document and process management.

  • Strong written and verbal communication skills, with the ability to engage professionally and confidently with clients and internal stakeholders.

  • Exceptional attention to detail, demonstrating accountability for assigned tasks and ownership of outcomes, ensuring high-quality and reliable deliverables.

  • Ability to work effectively in a collaborative team environment, adapt quickly to new systems and processes, and manage multiple priorities simultaneously.

  • Previous customer service experience, with a clear client-centric approach and commitment to service excellence.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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