Director, Workplace Experience & Facilities

FGS Global is seeking an organized proactive and hospitality-driven Director, Workplace Experience & Facilities to lead the smooth and professional operations of our growing New York office, the headquarters for FGS Global. This role is ideal for someone who is self-motivated, thrives on variety in a fast-paced environment, enjoys problem-solving, has high personal standards and takes pride in creating exceptional workplace experiences.

You'll be the go-to person for ensuring our physical workspace is a welcoming environment for employees and guests, conveying the prestige and excellence of the FGS brand.  You will be personally hands-on, with a “no job too small” mentality, and oversee a small team that ensures the office runs efficiently and effectively.  You will also drive and support broader operational and cultural initiatives.

In addition, you will play an important role in helping to lead the upcoming physical move to our new 80,000 sq. ft office at Penn2 in late 2026 and developing and implementing our approach and operating procedures in our new space.  You will also closely collaborate with our office managers in ten other office locations in North America to ensure our high standards are maintained and key processes are consistent everywhere.

This role is based in our New York office and requires being physically in the office 5 days a week.

Key Responsibilities

Daily Workplace Operations

• Ensure office spaces remain organized, functional, and welcoming
• Serve as the first point of contact for workplace-related inquiries and requests
• Coordinate office maintenance, repairs, and cleaning services
• Manage office supplies inventory and procurement processes
• Monitor and respond to building management communications
• Manage and direct additional facilities team, including one facilities coordinator
• Ensure incoming and outgoing mail and packages are handled efficiently

Client/Guest Experience

• Ensure that our staff and office set-up is welcoming to clients and guests and conveys a high standard of excellence and hospitality at all times
• Manage and direct reception and office maintenance colleagues, including two receptionists and one office support staff
• Oversee conference room management, catering, and logistics to support client and guest meetings and events in the office

Employee Support & Experience

• In partnership with others, develop and execute workplace events that build culture and camaraderie, including happy-hours and ERG-sponsored events
• Manage our in-office lunch program and support other internal workplace events, including internal team meetings
• Address day-to-day employee workplace needs and concerns
• Coordinate onboarding logistics for new hires (desk setup, access cards, welcome materials) in conjunction with HR and IT to ensure a welcoming and supported experience those new to the team
• Manage office amenities

Vendor & Service Management

• Coordinate with vendors for office services, including cleaning, maintenance, etc.
• Process invoices and track expenses against operational facilities budgets
• Negotiate and maintain vendor contact lists and service agreements
• Conduct regular quality checks on vendor performance
• Source and onboard new vendors as needed

Administrative & Project Support

• Maintain workplace documentation, including inspection and compliance related procedures, and related policy manuals
• Support workplace projects such as individual office moves, physical space renovations, or reconfigurations
• Manage the budget tracking and expense reconciliation

Physical Safety Responsibilities

• Lead all physical safety and emergency preparedness matters in the office.
• Develop, implement, and maintain physical safety protocols, including emergency evacuation plans, fire / life safety training, drills and procedures, first aid response, and incident reporting processes, in conjunction with building management.
• Conduct regular safety audits and risk assessments of office facilities to proactively identify and mitigate hazards.
• Ensure all safety equipment (e.g., fire extinguishers, AEDs, emergency kits) is regularly inspected, maintained, and accessible.
• Maintain compliance with all local, state, and federal health and safety regulations, including OSHA and building codes.
• Collaborate with building management, security, and external safety consultants to ensure comprehensive office safety coverage.
• Maintain accurate records of safety incidents, inspections, and compliance documentation.

Technology & Systems

• Manage workplace technology platforms (desk booking, A/V Systems, etc.)
• Troubleshoot basic workplace technology issues, escalating to IT as necessary
• Maintain accurate logs and records in facilities management systems

Required Qualifications

Experience

• 8-10 years of experience in office coordination, facilities management, or operations in a  professional office environment, preferably with additional experience in the hospitality industry, or a strong orientation towards a hospitality-focused approach
• Demonstrated ability to manage multiple tasks and competing priorities
• Experience with vendor management and procurement processes
• Track record of delivering excellent internal customer service

Skills & Competencies

• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication abilities
• Proactive and dependable, with a strong sense of ownership
• Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Comfortable with workplace management software and digital tools
• Fundamental understanding of meeting room technology and AV
• Basic budget tracking and expense management capabilities
• Problem-solving mindset with resourcefulness and initiative

Physical Requirements

• Ability to lift and carry up to 40 lbs. regularly (for moving supplies, furniture, event materials, etc.)
• Capability to stand, walk, bend, and reach throughout the workday
• Comfortable navigating multiple floors and building areas
• Able to perform hands-on tasks such as setting up meeting rooms, arranging furniture, and organizing storage areas

Personal Attributes

• Friendly, approachable demeanor with a “how can I help” service-oriented attitude across all levels of employees and executives
• Professional discretion when handling sensitive information
• Flexibility and adaptability in dynamic environments
• Team player who collaborates effectively across functions
• Self-starter who anticipates needs and takes ownership
• Calm under pressure with strong crisis management instincts

Preferred Qualifications

• Familiarity with health and safety regulations and compliance requirements
• Experience supporting hybrid or flexible workplace models
• Knowledge of sustainable workplace practices

What Success Looks Like

• Office operations run smoothly with minimal disruptions
• The office is presented in a flawless and exceptional light when hosting client meetings, events, and social gatherings
• Employees and executives across all levels consistently report positive workplace experiences – playing a strong role in creating and maintaining a work environment where people can collaborate and thrive in a welcoming, professional environment based on how individuals and teams' work
• There is effective collaboration with colleagues across teams – including firm leadership, reception, and the administrative team
• The office is in order – workplace issues are identified and quickly resolved
• Vendor relationships are well-managed and cost-effective
• Workplace requests are handled promptly and professionally
• Tracking and reporting of operational metrics are accurate and up to date

Work Environment

• Full-time, in-office position (5 days/week) at our NYC location
• Standard business hours with occasional early/late and/or rare weekend coverage as operational needs require
• Hands-on role requiring physical presence in the office
• Collaborative team environment with cross-functional interaction

About FGS Global

FGS Global is the world’s leading stakeholder strategy firm, with over 1,500 professionals around the world, advising clients in navigating critical issues and reputational challenges. FGS was formed from the combination of Finsbury, The Glover Park Group, Hering Schuppener and Sard Verbinnen & Co to offer board-level and C-suite counsel in all aspects of stakeholder strategy — including corporate reputation, crisis management, and public affairs and is also the leading force in transaction and financial communications worldwide.

FGS offers seamless and integrated support with offices in the following locations: Abu Dhabi, Amsterdam, Beijing, Berlin, Boston, Brussels, Calgary, Chicago, Dubai, Dublin, Düsseldorf, Frankfurt, Hong Kong, Houston, Kingston, London, Los Angeles, Munich, Paris, Riyadh, San Francisco, Shanghai, Singapore, South Florida, The Hague, Tokyo, Toronto, Vancouver, Washington, D.C., and Zurich. The firm is headquartered in New York.

FGS is consistently ranked a Band 1 PR firm for Crisis & Risk Management and for Litigation Support by Chambers and Partners. For the second year, FGS was ranked #1 Global M&A PR firm by Deal Count and Value in 2024 by Mergermarket.

To apply, please visit www.fgsglobal.com/join-us