Director, Technology Platform & Governance

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

 

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

 

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Role:

This is a Director of Technology Platform & Governance role responsible for governing and driving the execution of strategic business and technology initiatives across a complex, multi-team organization within the financial services sector. The position plays a critical function in aligning technology program delivery with enterprise goals enabling revenue growth, cost efficiency, and improved partner experiences while maintaining rigorous standards for risk management, compliance, and budget accountability. As a direct report to executive leadership, the role serves as an integral member of the functional leadership team and holds full management responsibility for multiple teams across planning, delivery, and program governance functions. Candidates will thrive in a dynamic, fast-paced environment where leading organizations in the financial services and technology industry demand strategic program leadership paired with operational discipline.

Responsibilities

• Define and implement the overall vision, strategy, and roadmap for program governance, aligning initiative portfolios with organizational strategic goals and ensuring programs contribute to revenue growth, cost reduction, and improved business partner experience.
• Lead end-to-end execution of complex technology programs and projects, maintaining adherence to project plans, quality standards, timelines, and budget constraints, while managing scope changes through structured evaluation and approval processes.
• Develop comprehensive project plans, including feasibility studies, risk assessments, resource allocation, and mitigation strategies, in close collaboration with business stakeholders, architects, quality assurance engineers, and technology partners.
• Manage and communicate program status, risk disposition, and issue resolution to senior management and technology partners in a timely and transparent manner, ensuring executive-level visibility across all active initiatives.
• Collaborate with senior leadership on cross-functional initiatives and identify resolution pathways for issues that fall outside established project boundaries, providing strategic direction and stakeholder engagement support.
• Partner with technology teams on initiatives leveraging relational databases, SQL, reporting tools, JIRA, Confluence, cloud platforms, and AI enablement to drive program delivery excellence.
• Direct and develop a high-performing program team including senior analysts, leads, and project staff — through performance evaluation, compensation recommendations, hiring decisions, and disciplinary actions.
• Drive adherence to program processes, procedures, methods, and organizational standards; coordinate with external vendors; and research new methodologies to improve execution and delivery outcomes.
• Appropriately assess and escalate risk when business decisions are made, ensuring compliance with applicable laws, policies, and ethical standards while maintaining accountability across all managed areas.
• Lead lessons learned sessions post-project completion and apply continuous improvement practices to evolve program governance frameworks, delivery standards, and team capabilities.

Qualifications

• 15+ years of experience across multiple technology disciplines, with demonstrated expertise in business, functional, and people management within large-scale, complex organizations.
• Proven ability to lead and govern enterprise-wide technology programs, including defining strategy, managing multi-million dollar budgets, and delivering measurable business outcomes aligned to organizational goals.
• Strong experience in project and program management, encompassing scope definition, resource planning, risk mitigation, feasibility assessments, and cross-functional coordination with senior stakeholders and executives.
• Demonstrated proficiency working with technology platforms and tools including relational databases, SQL, JIRA, Confluence, cloud environments, and AI/ML enablement capabilities.
• Deep expertise in risk and control management, with the ability to assess, escalate, and resolve complex issues while ensuring adherence to regulatory requirements, policies, and ethical standards.
• Exceptional communication and negotiation skills, with a track record of influencing senior and executive leadership across functions and managing expectations with both internal stakeholders and external vendors.
• Demonstrated experience directing subordinate managers and cross-functional teams, including full performance management responsibilities such as hiring, compensation, and disciplinary actions.
• Experience partnering with business analysts, architects, QA engineers, and external vendors to deliver integrated technology solutions that meet business objectives and quality standards.
• Familiarity with agile, waterfall, and hybrid delivery methodologies, with the ability to adapt governance frameworks and project approaches to the complexity and nature of each initiative.

Education

• Bachelor's degree in a relevant field required
• Advanced degree (MBA or equivalent) and professional certifications (e.g., PMP, PgMP) are strongly preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Technology Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location Full Time Salary Range:

$160,000.00 - $350,000.00

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

------------------------------------------------------

This job opening is for an existing job vacancy.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.