Director T&D System Operations - Electric

Job Summary
This position will be responsible for overseeing all of the Electric dispatch centers specifically Electric Distribution (ESSO), Transmission Dispatch (SLD), and Transmission Operations (TSS). The Director leads the operation of the electric dispatch centers, which are responsible for the real-time, daily operation of NIPSCOs transmission and distribution systems. Distribution control employees provide 24x7 assessment and dispatch of emergency electric orders. Transmission control center employees monitor and operate the electric transmission system to ensure electric system reliability and security. Employees monitor both internal system conditions as well as external system conditions at the interconnection points of NIPSCOs local balancing area and make adjustments to system components to ensure system reliability and security. The Director is responsible for ensuring that all control center functions and the transmission system operate in compliance with the North American Electric Reliability Corporation reliability and cybersecurity standards. Position responsibilities include the preparing for periodic regulatory audits, knowing reporting requirements, ensuring self-reporting compliance, implementing audit recommendations, and ensuring compliance with the Federal Energy Regulatory Commission Standards of Conduct. This role will also drive emergency response to lower customer interruptions and in addition to monitors CAIDI, SAIFI, and SAIDI.

Essential Functions

• Directs the evaluation of management and field personnel performance
• Strategy development to deliver the Corporate vision and fulfill the Operating Model
• Communication to Power Delivery Vice President on key strategic and operational matters
• Identification, implementation and use of enabling technology for managing work
• Champion consistency and collaboration throughout Operations
• Provides effective communication, motivation, guidance, training and knowledge to the team members
• Manages toward aggressive financial and departmental targets
• Develops and implements plans to ensure elevated customer satisfaction levels
• Analyzes various systems for resource optimization
• Budgets management and adherence
• Coaches staff of for proper work performance with respect to productivity, safety and quality to meet and exceed customer satisfaction
• Directs problem solving in the field with respect to system operational difficulties
• Creates, develops, and directs the performance metrics for electric operations
• Provides strong leadership, employee development/training, and team building opportunities to maintain self-directed work teams in a lean operations environment
• Effectively supports Vice President of Power Delivery with other projects as assigned
• Safe, efficient, operations focused on compliance, emergency response and customer service
• Directs the management of workload through efficient scheduling and assigning of resources
• Leads an informed, engaged and motivated workforce
• Creates effective systems and processes for managing work
• Maintains safe, efficient electric operations in compliance with all mandated government regulations and Company policies and procedures
• High performing work teams
• Strong internal/external business partner relationships
• Effective utilization of resources
• Performance based culture focused on continuously improved customer satisfaction/metrics
• Effective management of incidents

Required Qualifications for Position

• Bachelor's Degree in a quantitative discipline
• 7+ years' work experience in the utility industry
• Demonstrated understanding of the fundamentals of the electric dispatch centers specifically on NIPSCOs general orders, NERC/FERC standards, electric grid, etc.
• Proven analytical abilities in measuring performance metrics.
• Prior success in identifying and addressing the strategic implications of problems, issues, and opportunities.
• Proven success in establishing and managing a lean staff in a fast-paced and ever-changing energy market environment.
• Proven written and verbal communication skills.
• Demonstrated integrity and commitment, focusing on detail-orientation, effective follow-up and efficient follow through.
• Demonstrated ability to effectively interact with all organizational levels.
• Knowledge and experience with the operation and maintenance of all high voltage substation equipment and distribution and transmission systems and associated voltages
• Knowledge of proper tools and equipment required to complete various tasks for electric line construction and maintenance
• Knowledge in the use of EHV & HV diagnostic test equipment and interpretation of data
• Ability to manage O&M and Capital Budgets
• Knowledge of Cascade Maintenance Management System
• Knowledge of Electric System Emergency and Storm Restoration plans
• Ability to direct in the restoration of the electric system following major interruptions
• Valid driver's license

Preferred Additional Qualifications for Position

• Master's Degree M.B.A. or 8+ years professional work experience
• Experience working on project teams
• Experience working with cross functional work teams

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently
• The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320

E-Verify

NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

$155,400.00 - $233,100.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:

2025-12-05

Posting End Date (if applicable):

2025-12-13

Please note that the job posting will close on the day before the posting end date.