Director, Strategy Services Delivery

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The Role

The Director, Strategy Services Delivery leads strategy, cyber, and governance engagements for healthcare provider organizations. Engagements are designed to be decision-led and outcome-oriented. The incumbent will facilitate executive working sessions, translate complex inputs into crisp decision packages, and deliver reusable governance and operating-model artifacts that clients can run without ongoing consulting dependency.

This is a delivery-first role with pre-sales support. The Director is expected to lead engagements end-to-end, while maintaining tight stakeholder cadence, decision discipline, and executive-ready quality. This is a build-stage role where hands-on delivery leadership is expected as the practice scales; as the team and portfolio grow, the Director will take on broader responsibility for client development, practice operations, and team leadership.

Accountable for engagement-level client relationship management and delivery outcomes for assigned SOWs, including stakeholder cadence, decision forums, and acceptance of final deliverables.

Key Areas of Engagement:

The incumbent will facilitate decision-led, outcome-oriented engagements across the IT Strategy and Cybersecurity Services line, typically spanning:

• Strategy Service Delivery: strategy development and planning, options analysis, business casing, and tactical planning.
• IT Performance/Management: governance model development and deployment, stakeholder engagement, shared services, sourcing strategies, financial management, and staffing structure.
• Performance and Operational Excellence: operational assessment, operating model development, benefits evaluation and value realization, and dashboard and KPI development.
• Security risk assessments: compliance assessments focused on readiness and control evaluations.

Specific service modules and emphasis areas evolve over time based on market demand and client needs. The core delivery approach remains decision-led and executive-ready.

Key Responsibilities

The Director, IT Strategy and Cybersecurity Services, will have the following key responsibilities, which include but are not limited to:

Engagement Leadership

• Own delivery for assigned SOWs from mobilization through final executive decision sessions and handoff
• Lead stakeholder management across IT, clinical, compliance, security, finance, and operations leaders
• Plan and run discovery: interviews, artifact review, data requests, and evidence management
• Facilitate workshops and decision forums that drive alignment, tradeoffs, and approvals
• Manage scope, timeline, budget, risks, and staffing; escalate early and propose mitigation options
• Operate as a player-coach: personally draft and refine storylines, models, and decision artifacts when needed to protect quality and timelines. As the practice matures, shift progressively toward oversight, coaching, and quality assurance.

Decision Artifacts and Deliverables

• Create board-ready strategy decks, narrative storylines, and executive decision memos with explicit options, tradeoffs, and recommendations
• Design governance operating models: charters, decision forums, RACI matrices, escalation paths, and annual governance calendars
• Develop KPI and KRI scorecards and reporting pack templates with clear definitions, owners, thresholds, and cadence
• Build multi-year roadmaps with dependencies, sequencing rationale, decision gates, and transition plans
• Produce portfolio tools: inventories, prioritization scoring models, value vs feasibility heatmaps, stop/start/continue recommendations, and 30/60/90 activation plans
• Develop financial and scenario models to support funding decisions (TCO, ROI, investment envelopes, sensitivity ranges)
• Translate findings into practical playbooks and templates that clients can operate on day one

Quality, Methods, and Knowledge Assets

• Apply a repeatable, decision-led delivery approach that maps every major output to a named decision, owner, forum, evidence requirements, and acceptance criteria
• Maintain evidence discipline: source traceability, as-of dating, and clear assumptions to reduce re-litigation of decisions
• Ensure deliverables meet professional standards for structure, writing quality, and visual clarity; enforce internal QA checklists
• Adopt and enforce the Advisory PMO standards and templates (workplans, status reporting, RAID and decision logs) defined by the Practice Lead.
• Contribute to reusable accelerators: templates, rubrics, scoring models, workshop agendas, and draft SOW language

Business Development Support

• Support presales discovery calls and scope definition; identify the minimum decision set, deliverables, and timeline needed to succeed
• Draft or review SOWs, including assumptions, dependencies, roles, milestones, and acceptance criteria
• Support solution shaping and scoping with the Practice Lead. The Practice Lead retains primary responsibility for originating work, account ownership, and commercial terms (including pricing and contracting) in the near term. As the practice grows and the Director builds client trust, there is a natural path toward expanded client development responsibility and account leadership.
• Partner with account teams to identify follow-on opportunities and transition paths into implementation or managed services where appropriate

People Leadership               

• Lead small delivery teams and coordinate subject matter experts across domains
• Coach consultants and analysts on story lining, modeling, facilitation, and executive-ready writing
• Provide performance feedback and contribute to hiring and onboarding

Qualifications:

Required:

• 10+ years in cybersecurity, information risk, or GRC roles with at least 5 years in healthcare consulting or provider environments.
• 6+ years of experience in healthcare IT leadership, strategy, management consulting, health system IT leadership, or a combination of these
• 5+ years leading strategy or transformation engagements with direct executive stakeholder ownership
• Has served as the accountable Engagement Lead for multiple strategy engagements from kickoff through executive decision and handoff
• Demonstrated executive presence and decision leadership, including ability to lead contentious steering committee discussions and land decisions with incomplete information
• Demonstrated ability to create board-ready narratives and decision memos, and to present credibly to CIO, CFO, CISO, CMIO, and senior leadership
• Experience navigating health system governance dynamics, including board and audit committee reporting, clinical leadership engagement (CMIO, CNO, CNIO), and multi-entity decision-making across affiliated or acquired organizations
• Strong facilitation skills with a track record of driving alignment and decisions in cross-functional groups
• Experience designing governance models and operating models (decision rights, forums, cadence, accountability)
• Working knowledge across multiple domains: IT portfolio and investment governance, sourcing and vendor governance, data and AI governance, privacy, resilience, and major platform modernization
• Advanced proficiency in PowerPoint and Excel (including structured analysis and financial modeling); strong Word skills for client-ready documentation. Comfort with collaboration tools such as SharePoint or similar platforms for evidence repositories, workshop facilitation, and client-facing portals.
• Ability to manage multiple workstreams with high attention to detail, quality, and deadline discipline

Preferred:

• Prior consulting experience in a healthcare-focused firm or in a health system strategy office
• Experience with board or audit committee reporting, risk registers, and executive scorecards
• Experience with AI governance, LLMOps/MLOps operating models, or clinical AI oversight
• Familiarity with common frameworks and standards (examples: ITIL 4, COBIT, NIST, ISO 27001) and healthcare regulatory expectations (examples: HIPAA, interoperability requirements)
• Master's degree (MBA, MHA, MPH, MS) or relevant certifications (PMP, ITIL, CISM, CISSP) preferred

Additional Details

• This role is primarily remote. Limited travel may be required for client-facing discovery workshops, executive steering sessions, or engagement kickoffs when the client requests onsite presence. Typical travel expectations are low and will be discussed during the hiring process.

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Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.