Director, Strategic Programs & Solution Design

About Us

Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response. Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective.

Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters.

About this Role

We’re hiring a Director of Strategic Programs & Solution Design to help us scale our Skilled Nursing (SNF) business from early traction to repeatable growth.

We are at an inflection point in our growth. The Skilled Nursing product is evolving rapidly, and we need a cross-functional leader who can turn real-world deployments into scalable ways to sell, deliver, and expand.

This role sits at the intersection of Product, Sales, and Operations. You will partner closely with the GM to drive execution across our most important initiatives—working directly with clients and sales teams to design solutions, while building the systems, insights, and playbooks that enable the broader team to scale. This is a hands-on, high-ownership role for someone who is equally comfortable driving execution, engaging with customers, and shaping strategy.

Responsibilities

Own Pilot Program Execution:

• Lead execution across pilots, enterprise rollouts, and high-priority initiatives
• Establish operating cadence to drive accountability, speed, and cross-functional alignment
• Track and deliver against key metrics including adoption, time-to-value, ROI, and customer satisfaction
• Identify and resolve risks to ensure successful deployments and strong customer outcomes

Enable Sales and Operations to Scale

• Partner with Sales and enterprise clients to design, scope, and deliver solutions tailored to complex SNF, CCRC and healthcare environments
• Build playbooks, tools, and processes that enable Sales to win and Operations to deliver excellence
• Translate early wins into clear, repeatable models for implementation and expansion
• Partner with GTM teams to refine positioning, sales motion, and expansion strategy
• Reduce friction across the customer lifecycle—from initial sale through ongoing delivery and expansion
• Support high-stakes client and prospect meetings, shaping solution design, implementation approach, and ROI narrative

Influence Product and Market Strategy

• Act as the voice of the customer, translating operational and clinical insight into product direction
• Partner closely with Product to shape roadmap, packaging, and positioning
• Identify gaps between product capabilities and market needs and drive solutions
• Ensure product evolution improves sellability, implementability, and measurable impact

Build Performance Infrastructure

• Develop dashboards and reporting that tie customer performance to revenue outcomes
• Translate data into clear, actionable insights for leadership and cross-functional teams
• Equip Sales and Customer teams with ROI narratives that support expansion
• Ensure real-time visibility into performance, risks, and growth opportunities

Minimum Qualifications

• 6–10 years of experience in business operations, strategy, consulting, or high-growth startups
• Track record of driving cross-functional initiatives tied to revenue growth, deployment, or expansion
• Experience working with enterprise or multi-site customers in complex environments
• Experience navigating a highly-regulated industry
• Strong analytical, financial, and communication skills
• Comfortable operating in client-facing settings and influencing senior stakeholders
• Ability to travel (~25% of the time)

Highly Preferred

• Experience in skilled nursing, post-acute care, or healthcare operations

Benefits and Pay

Our headquarters are located in New York City's Union Square. We believe in cross team collaboration. We think good ideas can come from anyone, and we've designed our processes to encourage participation from all. While we take our mission seriously, we don't take ourselves too seriously. We like to host offsites, outings, and team meals where we can connect as people, not just as colleagues. We offer office lunch and a fully stocked snack bar. While we are an in office culture, we allow up to 2 remote days per week.

Our benefits package for employees includes competitive base compensation along with stock options. The expected annual salary range for this role is $180,000 to $200,000 USD, depending on your level of expertise, your experience, and your performance in the interview process. We also provide fully-paid health and dental insurance coverage for all of our employees, along with other health benefits including vision insurance, membership to premium primary and urgent care, and online medical health providers. We also have a take as you need time off policy, in addition to 7 paid holidays and a company wide winter break during the holidays.

EEO Statement

Sage is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Sage makes hiring decisions based solely on qualifications, merit, and business needs at the time.