Program Support Assistant

Program Support Assistant

Department: Department of Veterans Affairs

Location(s): Bay Pines, Florida

Salary Range: $45409 - $59031 Per Year

Job Summary: The Program Support Assistant is a high-level administrative and technical position based at the C.W. Bill Young VA Medical Center (Bay Pines VAMC) within the Geriatrics and Extended Care (GEC) service. This role is essential for improving patient care coordination in the community by providing support to several Non-Institutional Care (NIC) programs, such as Purchased Skilled Care, Homemaker/Home Health Aide, Hospice/Palliative Care, and Veteran Directed-Home Care.

Major Duties:

• This role significantly impacts the quality of care provided by the medical center by ensuring that all administrative procedures are followed correctly by vendors and home care staff. The environment is a professional clinical administrative setting that requires constant interaction with internal and external customers to resolve issues impacting patient care. Major Duties - Receives and processes approved consults and renewal requests for non-VA medical care. - Prepares, enters, edits, and tracks medical authorizations using systems like CPRS and VistA. - Coordinates with community agencies to identify staffing availability and schedule intake assessments. - Ensures all documentation complies with VA policies, SEOC guidelines, and the GEC National Field Guidebook. - Enters referral expiration dates and monitors regulatory timeframes to support continuity of care. - Acts as the primary administrative point of contact for Veterans, caregivers, and community agencies. - Independently responds to administrative inquiries and determines the nature and urgency of issues. - Escalates clinical matters to professional staff and facilitates multidisciplinary communication. - Collaborates with external healthcare organizations to resolve issues that could impact patient care. - Performs general clerical functions including processing mail, scanning, and faxing. - Maintains organized records and manages documentation to ensure data integrity. - Supports internal office workflows and ensures compliance with all administrative procedures. Work Schedule: 8:00am - 4:30pm, Monday - Friday Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD10032A, PD09034O, and PD100320 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/05/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Program Knowledge: Comprehensive knowledge of Non-Institutional Care (NIC) and Community Care programs, including VA eligibility requirements and authorization procedures. System Proficiency: Practical experience using computerized data entry and information processing software such as VISTA, CPRS, and HealthShare Referral Manager (HSRM). Technical Skills: Ability to process consults, prepare non-VA medical authorizations, and manage renewals while adhering to VA policies and regulatory timeframes. Communication: Skilled in professional communication, including the ability to use tact, diplomacy, and compassion when dealing with Veterans, their families, and community partners. You will be rated on the following Competencies for this position: Clerical Communications Computer Skills Customer Service (Clerical/Technical) Manages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is partly sedentary, using the computer for most of the day. Some bending and standing is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/05/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12943953. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Application Deadline: 2026-05-05