firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.
firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.
We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.
The Director of Strategic Account Management is responsible for helping to scale a best-in-class account management function.
This leader will help establish and maintain strong relationships with key client leaders and project managers across multiple states and products, partner closely with firsthand’s implementation team to build credibility and trust at the earliest stages of a new relationship, and manage day-to-day project activities and troubleshooting as an interface between the internal firsthand teams and the client. This leader will be capable of interfacing with cross-functional teams (e.g., the technology team on data issues; the market team on operational items and the finance team with billing considerations) and drive clarity in internal and external communication and solutioning of complex scenarios.
This leader will establish and build strategic account plans with each client to exceed expectations and build the foundation for growth. This leader will be capable of “out front thinking” in which they will anticipate questions and concerns from our clients, and proactively address potential barriers. This leader will embody relentless accountability in following through on client requests and needs and have a very high bar for delivering with excellence.