Director, Sales Operations - CuraScript Specialty Distribution - Hybrid

Role Title: Director, Sales Operations - CuraScript Specialty Distribution (CSD)

Job Band & Profile: Band 5 – Sales Operations Director

Reports To: Jeremy Schmucker, Managing Director, CSD Sales & Marketing

Job Summary

The DSO provides strategic leadership and operational oversight across multiple disciplines within Sales Operations. This role ensures alignment between sales strategy and execution, driving efficiency, productivity, and revenue growth. Responsibilities include developing processes, implementing systems, and managing performance metrics to optimize sales effectiveness. The Director partners with cross-functional teams to integrate sales strategies with enterprise objectives and leads initiatives that enhance operational excellence across all distribution channels.

Core Responsibilities

Strategic Planning & Goal Setting

• Develop and execute long-term sales operations strategies aligned with enterprise goals.
• Establish KPIs and forecasting models to support revenue and productivity targets.
• Collaborate with marketing, finance, Ops, and product teams to ensure integrated planning.

Cross-Functional Collaboration

• Serve as a liaison between sales and enterprise functions to drive alignment.
• Represent Sales Operations in enterprise initiatives, including process improvement and technology adoption.

Technology & Systems Oversight

• Lead CRM and sales tool strategy, implementation, and optimization.
• Ensure data integrity, compliance, and security across platforms.

Performance Analysis & Optimization

• Analyze sales metrics to identify trends and improvement opportunities.
• Implement best practices to enhance sales productivity and customer engagement.

Team Leadership

• Manage and develop a team of operations specialists and analysts.
• Foster a culture of accountability, innovation, and continuous improvement.

Process Implementation & Sales Enablement

• Design and refine workflows to improve efficiency and customer experience.
• Oversee training programs and sales enablement resources to support field teams.

Skills & Qualifications

• Bachelor’s degree required; Master’s preferred.
• Minimum 10 years of relevant experience
• Strategic thinking and ability to influence at the executive level.
• Expertise in sales methodologies, CRM systems, and data analytics.
• Strong financial acumen for budgeting and forecasting.
• Proven experience in change management and cross-functional leadership.

Cigna Core Competencies for Leadership Roles

• Customer/Client Focus: Anticipates and meets the needs of internal and external clients.
• Strategic Agility: Sees ahead clearly; anticipates future consequences and trends.
• Collaboration & Influence: Builds partnerships and works collaboratively across boundaries.
• Execution Excellence: Drives results through disciplined planning and accountability.
• Change Leadership: Leads through ambiguity and champions transformation.
• Innovation: Encourages new ideas and approaches to improve outcomes.
• Talent Development: Builds high-performing teams and invests in growth of others

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.