Credit karma

Director, Product Management

Charlotte, NC Full Time

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.

*Banking services provided by MVB Bank, Inc., Member FDIC

Intuit Credit Karma, Consumer Group is looking for a seasoned consumer product leader to lead our product portfolio as Director of Product Management. You will be responsible for defining the product strategy, roadmap, and execution for our suite of products. This role requires a leader who is deeply customer-obsessed, has a strong understanding of the fintech landscape, and can inspire and guide a high-performing team to deliver products that strategically leverage AI to enhance personalization, automation, and discovery across the member journey.

What you'll do:

  • Define and Execute Strategy: Develop and champion a compelling product vision and strategy that aligns with our company's mission and business goals ensuring thoughtful integration of AI to drive core feature improvements and explore new opportunities.
  • Lead the Product Team: Directly manage, mentor, and grow a team of talented Product Managers, fostering a culture of ownership, collaboration, and continuous improvement, and instilling an AI mindset in product development and execution.
  • Drive Product Roadmap: Own the product roadmap from conception to launch, ensuring it is prioritized based on user needs, business impact, and technical feasibility focusing on high-leverage product investments, including those requiring partnership with Data Science.
  • Cross-Functional Leadership: Partner closely with the Engineering, Design, Business Development, Marketing, Data Science/AI teams, and Legal/Compliance teams to deliver seamless and compliant user experiences.
  • Market & User Research: Stay on top of market trends, competitive analysis, and user feedback to identify new opportunities and inform product decisions including evaluating how the latest AI advancements can solve customer problems at scale.
  • Measure & Optimize: Define and analyze key product metrics to measure success, inform future iterations, and drive adoption and engagement utilizing data, experimentation, and performance metrics to optimize product outcomes.
  • Communicate & Influence: Act as the voice of the customer and the product, effectively communicating product updates, performance, and strategic direction to senior leadership and stakeholders across the Intuit company.
What we are looking for:
  • Experienced Leader: You have at least 10+ years of experience in product management, with a minimum of 5 years in a leadership role managing other Product Managers.
  • Consumer Fintech Expert: You have a deep understanding of the consumer financial technology space, ideally with an emphasis on engagement and/or marketplace experiences and a demonstrated history of strategically leveraging AI/ML capabilities to unlock significant business or customer value.
  • Customer-Centric: You are passionate about solving complex problems for users and have a proven track record of building products that delight and retain customers through intelligent, data-informed design.
  • Data-Driven: You are skilled at using data and qualitative insights to make informed decisions and build a strong business case for product initiatives and you understand how to incorporate AI as a powerful tool in the product development toolkit.
  • Exceptional Communicator: Your communication and presentation skills are top-notch, allowing you to influence and build consensus with diverse audiences.
  • Strategic Thinker: You can think at a high level about product strategy while also diving into the details of execution.
  • Highly Collaborative: You thrive in a fast-paced, matrixed environment and can build strong relationships with stakeholders.

Benefits include:

  • Medical and Dental Coverage
  • Retirement Plan
  • Commuter Benefits
  • Wellness perks
  • Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
  • Education Perks
  • Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws. 

Credit Karma is also  committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

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