Location:
243 Consumers Road, Toronto, Ontario, M2J 4W8At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
In this role you will play an integral role as an experienced healthcare leader in pharmacy incident management focusing on continual enhancement of pharmacy practice. Reporting to the Sr. Director, Enterprise Pharmacy Operations & Clinical Excellence you will oversee the enterprise patient safety program and incident management program. This role will continue to foster existing collaboration with various cross-functional teams and will be accountable to lead the management of pharmacy incidents in retail and long-term care settings and support the continuous improvement programs for pharmacists.
Leveraging incident data and analytics, you will also evaluate trends and improvement opportunities, while providing immediate day-to-day support to pharmacies and pharmacy teams. You and your team will be responsible for pharmacy compliance initiatives for the continuous quality improvement program and will work with experts across the business to support immediate risks to the business. This role is fundamental in risk mitigation, continually identifying opportunities to improve pharmacy process, systems, workflow, and training to drive operational excellence and best practices.
What You Will Do:
Lead and direct a high-performance team overseeing a best-in-class pharmacy incident management program & pharmacy safety compliance across 1800+ pharmacy locations in Shoppers Drug Mart, Loblaw, MediSystem, Specialty Health Network, Central Pharmacy Services, along with pharmacist-led clinics, and support privacy incident management for several healthcare businesses
Be the key lead in high pharmacy incident escalations and initiate the incident response program until complete resolution
Perform root cause analysis and support in review of store level action plans, along with the development of corporate action plans
Effectively assess incident risk escalation and support with assessment of when the crisis core program is to be enacted
Support with best practice sharing for incident prevention in areas of operations, technology training opportunities
·Work with the Privacy office to support privacy incident management across all retail pharmacies and healthcare businesses to ensure compliance with privacy laws and legislation
Champion a culture of patient safety, reinforcing the importance of incident and near-miss reporting on a national level
Influence pharmacy teams as well as enterprise peers and stakeholders leveraging data, clinical safety expertise and experience to quickly address contributing factors to incidents.
Develop and implement proactive risk mitigation strategies to help prevent medication incidents, privacy incidents and other types of pharmacy incidents across pharmacies within the network
·Develop and support enterprise pharmacy compliance initiatives and monitor compliance trends across the store network
·Oversee and perform analysis with large amounts of data to identify trends and causal factors
·Interpret analysis and present to a variety of stakeholders in simple and easy to understand formats
Prepare and effectively communicate to the executive team quarterly incident trends and corporate action plans
Identify opportunities for pharmacy continuous improvement and supports stakeholders at store, banner and enterprise level to implement.
Develop the annual compliance program training and monitor operational effectiveness
Oversee the continuous quality improvement budget for projects, initiatives and programs
What You Will Need:
· 5+ years as a Pharmacist
· Licensure as a Pharmacist in good standing with the Ontario College of Pharmacists (OCP) or other Canadian College bodies
· Experience managing pharmacy incidents or other relevant work experience in risk management
· Demonstrate the Organization’s CORE values, being authentic and building partnership with internal and external stakeholders
· Demonstrate strong communication skills and the ability to communicate with a variety of stakeholders empathetically, confidentially and professionally, including customers, using language accessible to the audience
· Strategic thinking and ability to solve problems with a sense of urgency
· Experience in leading a team with direct reporting relationships through the lens of Blue Culture
· An advanced level of initiative, analytical skills and demonstrated good judgement
· Have a good professional presence and possess strong planning and organizational skills
· Demonstrated ability to use advanced tools within excel or statistical software programs
· Good professional presence and possess strong planning and organizational skills
· Ability to deliver results in a high-pressure environment with the ability to set priorities and meet challenging deadlines
· Flexible and adaptable to changes of responsibility reflective of the business needs
· Demonstrated ability to effectively communicate ideas and actions to those at all levels of the organization
· Involvement in external professional committees and/or working groups (i.e. regulatory body, association, patient safety working groups) is an asset.
This role requires availability during the business hours of operations, with occasional night or weekend on-call support.
Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers, Pharmacy Managers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full timeType of Role:
RegularShoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Hiring Range / Échelle salariale à l’embauche :$128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.#EN
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