Position Title: Director of Workforce Management (WFM)
Reporting To: Chief Operating Officer (COO)
The Director of Workforce Management (WFM) is responsible for planning, sourcing, and allocating talent across programs, platforms, and products within Cubic Transportation Systems (CTS). This leader maintains a comprehensive, global view of skills, capacity, and critical roles, ensuring workforce readiness. The Director manages the bench and rotation strategy, optimizes resource utilization, and drives improvements in forecast accuracy, time-to-staff, and skill coverage to meet business needs efficiently. Additionally, this position will work closely with the Human Resource department to ensure that there is a plan for skill gap fulfillment and other alignment activities as it relates to Human Resource directives.
Key Responsibilities
· Develop and execute workforce planning strategies to align talent with business demand across regions, functions, and skill groups. Using the proper planning and scheduling tools to align resources to program milestones, execution plans and costing
· Partner with Account Leads, Platform/Domain Owners, and Program Managers to forecast and prepare resource needs for bids and major program deliveries
· Own and manage staff scheduling, ensuring alignment with work breakdown structures (WBS) and program lifecycles
· Balance permanent, rotating, and contract labor to meet dynamic business demands and ensure optimal scheduling. Keeping connected to the Human Resource organization to align open needs and gaps skill assessments with talent acquisition
· Maintain and monitor a global view of inventory of skills, capacity, and critical roles, including structured management of the staffing bench and rotation programs as it pertains to programs and deliverables
· Provide insights and identify risks for transformation governance, offering data-driven input to Finance for financial forecasts.
· Support staffing trade-offs, prioritization, and risk mitigation for critical roles and priority programs.
· Manage program-level staffing for call center representatives in coordination with the Global Services Lead.
· Monitor and report on utilization, readiness, and attrition risk, ensuring proactive workforce strategies.
Key Metrics for Performance
· Forecast accuracy for demand versus supply plans at role and region level
· Utilization rate versus target by function and skill group
· Skill coverage index (% of skills available to meet demand)
· Leader satisfaction with staffing quantities and resource responsiveness
Capabilities and Skills Required
· Bachelor degree (or equivalent experience) with a minimum of 7-10 years of progressive leadership roles in the function of Workforce Management
· Superior written and oral communication skills
· Expertise in workforce planning and resource management, particularly in project-based or engineering-intensive environments
· Strong data and analytics skills, with the ability to build dashboards, model scenarios, and quantify the impact of staffing decisions
· Understanding of labor cost structures, utilization economics, and contractual staffing obligations as outlined in the project contracts
· Familiarity with workforce planning tools and AI-enabled forecasting or scheduling solutions
· Ability to influence across functions, resolve staffing constraints, and drive consensus
· Ability to build strong relationships across programs and human resources