Director of Ticketing - Year Round - Full Time

Year Round

Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. 

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass 

*Click HERE for more information on our employee benefits! 

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

The Director of Ticketing is responsible for all aspects of Steamboat Resort’s onsite ticketing sales and service. Reporting directly to the Vice President of Business Development, the position leads a team of flex and seasonal staff, including a large group of part-time personnel within the ski season to create a seamless ticketing experience for all guests. Working with a wide range of internal colleagues and external partners, Ticketing Department provides exceptional guest experience with friendly, efficient and accurate information while selling Steamboat Ski & Resort Corp. (SSRC) and Alterra Mountain Company products including lift access, season passes, and ancillary products. Use of computer hardware and enterprise software systems is used for reporting, scheduling, protecting customer data, and sales.

A pdf or word document of your resume is required with online application.

ESSENTIAL DUTIES

• Continually enhance ticketing systems and processes that create frictionless ticketing for guests, effective workflows for all team members and clear communication to stakeholders.
• Lead the ticketing team of full-time and part-time staff. Maintain and continuously improve a culture of Service Excellence. Participate in hiring, onboarding and performance management. 
• Implement sales strategies to meet or exceed revenue targets
• Oversight of presold services including group and 3rd party lift fulfillment
• Support ongoing database health through accurate data capture
• Reporting, auditing and ongoing process improvements to support overall resort business
• Other duties as assigned

REQUIRED QUALIFICATIONS

• At least five (5) years of management experience
• Demonstrated experience managing advanced functions of enterprise level professional ticketing such as RTP, ideally within ski industry
• Have demonstrated competencies in: Accuracy and Attention to Detail, Effective Communication (written and spoken), Initiative, Interpersonal Relationships, and Problem Solving.
• Evening, weekend, and holiday work, including “on-call” times, are a part of resort operations 

EDUCATION REQUIREMENTS

• Bachelor's degree in related area and/or equivalent experience required

The base salary range below represents the low and high end of the Steamboat Ski and Resort Corporation salary range for this position. Actual salaries will vary and may be above or below the range based on a range of factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski and Resort Corporation total compensation package for employees. Other rewards may include short-term and long-term incentives.

Steamboat area base salary range: $76,000 - $93,000 per year

PHYSICAL REQUIREMENTS

• Repetitive use of a keyboard at a workstation. Prolonged screen time.
• Regular and punctual attendance at workplace with flexibility for early morning, evening and weekend work related to performances and events.
• Use of manual dexterity.
• Pushing, pulling, lifting, and moving up to 20 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Steamboat Ski and Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.