Director of Project Management

Job Description Summary

The Director of Project Management (DPM) is responsible for leading and developing a team of Installation Project Managers in the Imaging, Patient Care Solutions (PCS) and Ultrasound segments, as well as turnkey design-build services (MedFACS). The DPM will work cross-functionally with the Commercial, Service, Applications and Supply Chain teams to drive the complete installation process, making it favorable for our customers. This role is aligned to Canada, working closely with leadership in the region as well as functional leadership for U.S. and Canada (USCAN).

Job Description

Essential Responsibilities 

• Lead and develop the Canada Imaging. MedFACS, PCS and Ultrasound Healthcare Project Management (HPM) team. 
• Backlog ownership and oversight, to include review of project health, tracking of installation activities, risk mitigation, and management of key installation metrics, including revenue forecast/recognition and cost-to-install. 
• Manage revenue recognition process and controllership requirements for equipment revenue. 
• Handle customer escalations regarding implementation issues and ensure customer feedback detractors (CSAT survey) are actioned/closed. 
• Work closely with the HPM staff for project management tool and process improvements to drive customer experience and operational excellence; Lead lean projects to deliver enhanced performance.
• Cultivate relationships with Commercial, Field Service, Shared Services/Design Center, Marketing, Engineering, OPSI, Operations, Order Management, Finance and Supply Chain to ensure smooth wing to wing OTR process.
• Lead development of a highly effective customer-centric horizontal team.  Culture and focus on safety and Lean implementation.  
• Forecast current quarter and current quarter + 1 revenue with commercial intensity while driving On Time Installation for our customers. 
• Cultivate regional customer relationships to fully understand customer needs and deliver differentiated healthcare project management. 
• Accountable for Project Management team inputs to RFP processes, supporting HPM and Commercial team. Support to Commercial and Contracting teams on turnkey design-build contracts.
• Support supplier relationships directly related to turnkey design-build services and installations services nationally.

Quality Specific Goals: 

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 
• Complete all planned Quality & Compliance training within the defined deadlines. 
• Identify and report any/all customer quality or compliance concerns immediately to the Quality Organization; Identify and report any personal quality or compliance concerns immediately to the Quality Organization. 
• Ensure timely and accurate completion and closure of activities in project management tools and systems. 
• Participate in continuous improvement and simplification activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible. 

Qualifications/Requirements

• Bachelor’s degree or equivalent and 4 years of people leader experience.
• Minimum 6 years of project management experience
• Minimum 2 years of experience in customer relationship management
• Minimum 2 years of experience leading cross-functional teams.
• Ability to lead in a matrix environment and develop horizontal teams.
• Ability to work effectively in difficult and fast paced environment.
• Ability to lead a team of project management professionals.
• Ability to work independently managing multiple projects simultaneously and competing priorities to meet scheduled completion dates and customer expectations.
• Demonstrated experience with large-scale project management where deadlines were met on or ahead of schedule; construction, healthcare IT or equipment installations experience.
• Outstanding interpersonal and communication (oral and written) skills; High emotional IQ
• Ability to work with and communicate with diverse work partners internal and external to GEHC and our customers.
• Ability to work with and influence team members and cross-functional partners to achieve mutual goals.
• Ability to work effectively from a remote home office location.
• Willingness to travel including overnight stays when necessary.
• Working knowledge of Microsoft Windows and Office Applications including Excel, Smartsheet, OneNote
• Must be legally authorized to work in Canada
• Must have a valid driver's license

Desired Characteristics

• Master’s degree and minimum six years of people leader experience and eight years of project management experience.
• Minimum four years of experience leading cross-functional teams.
• Ability to communicate complex technical issues in a customer-friendly manner; Ability to negotiate; Ability to deliver concerning news in a constructive manner
• Demonstrated customer service experience working in a clinical environment.
• Ability to provide constructive feedback to installation teams, contractors, and internal/external resources.
• Proven leadership and ability to orchestrate resources and motivate teams.
• Knowledge/experience within the healthcare industry and GEHC products in diagnostic imaging and/or patient monitoring or other acute care modalities
• Proficient in Project Management Software such as MS Project
• Current Project Management Professional (PMP) certification.
• Six Sigma certification and/or experience in Lean methodology.

Additional Information