Director of Operations- NeueHouse Madison Square

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Director of Operations

Convene Hospitality Group is seeking a visionary Director of Operations to lead the ongoing operations and cultural evolution of our NeueHouse Madison Square location. As the strategic and operational heartbeat of this iconic space, you are responsible for its commercial success, financial health, and the delivery of a world-class member and guest experience.

You will provide executive oversight to a multidisciplinary team—encompassing Membership Experience, Event Operations, Food & Beverage Programs, AV Production, and Facilities—ensuring every activation is executed with the precision and hospitality synonymous with the NeueHouse brand. Reporting to Convene Hospitality Group Leadership you will drive top-line revenue, optimize expenditures, and cultivate a high-performance culture that sets the global standard for service excellence and creative community building.

About NeueHouse Madison Square

NeueHouse Madison Square is where entrepreneurs create the next generation of society-shaping businesses in our workspace, bolstered by side-by-side interaction with colleagues and peer companies. Outside of work, members and the public come to NeueHouse to discover and engage with exciting, original products, services and experience. 

Located in the heart of the Flatiron District, NeueHouse Madison Square is a landmark of New York’s business and creative scene, housed in a historic 1913 industrial building that once served as an auction house. Across eight floors, it offers special event spaces, membership lounges, private office suites, and a members-only restaurant and bar, all artfully blending an edgy, industrial aesthetic with the comfort and warmth of a designer residence.

What You’ll Do:

Leadership & Team Management

• Provide vision, direction, and day-to-day leadership for all venue departments.
• Oversee and support department heads, including Executive Chef, Service Manager, Membership Experience Director,  Event Producers, and AV Production Team.
• Foster a culture of excellence, collaboration, and accountability.
• Recruit, train, mentor, and develop team members to achieve operational, membership and financial goals, creating a cross-functional playbook for success

Operational Excellence

• Ensure the venue is guest-ready and delivers a world-class experience for every event.
• Oversee event logistics, setups, culinary and beverage program execution, AV production, and vendor coordination.
• Monitor and continuously improve operational workflows for efficiency and quality.
• Implement and enforce venue policies, safety protocols, and compliance with local regulations.

Financial Management

• Develop, manage, and achieve the venue’s annual budget, including revenue, expenses, and profitability targets.
• Analyze financial reports, track KPIs, and adjust operations to meet or exceed goals.
• Negotiate vendor contracts and optimize cost controls without compromising quality.
• Drive strategies to increase revenue opportunities and maximize event profitability.

Client & Stakeholder Relations

• Serve as the senior point of contact for clients, members,  vendors, and key partners when needed.
• Support the sales, brand and production teams to ensure events are executed according to client expectations.
• Address escalated issues with professionalism, ensuring client satisfaction and repeat business

Strategic Planning & Growth

• Identify opportunities for new services, process improvements, and venue upgrades.
• Partner with ownership to develop long-term growth strategies and implement best practices.
• Monitor industry trends to keep the venue competitive and innovative

This is a highly visible, hands-on leadership role requiring both strategic oversight and presence during major events and day to day membership operations. The House Director should thrive in a dynamic environment, balancing client-facing responsibilities with operational and financial performance management while representing the brand.

What We Look For: 

• 5+ years of senior leadership experience in event venue management, membership, hospitality, or a related field.
• Proven track record of achieving financial targets and driving revenue growth.
• Strong operational expertise in event logistics, food & beverage programs, and technical production.
• Exceptional leadership, communication, and team-building skills.
• Ability to manage multiple priorities in a fast-paced, membership and  event-driven environment.
• Proficiency with budgeting, financial reporting, and KPI analysis.
• Flexibility to work evenings, weekends, and holidays to support event operations.
• Cultural fit. This person should embody Neuehouse as someone who enjoys fast-paced, creative problem solving, and who appreciates creativity in all its forms.

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Min: $135,000 Salary Max: $145,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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