Job Description:
Director of Operations EMEA
Madrid, Spain
The Director – Overseeing EMEA will be based out of Madrid, Spain office. In this role, you will report to the Senior Director Operation LATAM/Europe, overseeing a team of Project Managers/ Sr. Project Managers within EU, Israel, Turkey, South Africa Regions with potential future expansion, ensuring best in class service to our customers. You will also ensure safety protocols are followed on project sites and manage customer accounts/projects from procurement to commissioning while providing technical support and maintaining customer satisfaction. Additionally, responsibilities include overseeing customer accounts, project teams, managing whole customer account or project finances, coordinating logistics, and advocating for customer needs within the company.
At Nextpower, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and control software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.
As a company driving the clean energy transition, sustainability is not just a word. It's a core part of our business and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative, and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations. Make your mark with Nextpower.
We are looking for someone who demonstrates:
Passionate drive to lead, innovate and creates.
Integrity to the core
Enthusiastic customer focus
Consistent interactive teamwork
Desire for continuous improvement and top performance
Here is a glimpse of what you’ll do…
Responsible for your own safety, and shared responsibility for the safety of all Nextpower staff, contractors, and visitors to your project sites. A good understanding of WHS principles and safety management is required
Read, understand, and comply with Nextpower company policies and procedures as outlined from time to time
Responsible for managing whole customer accounts or groups of Projects from PO to Commissioning and taking ownership of all aspects of these Projects
Responsible for managing 5 or more direct reports to effectively manage an entire team of Project Managers and Sr. Project Managers
Responsible for overseeing the success and development of direct reports
Provides technical support for Nextpower customers, ensuring a best-in-class customer experience and providing product and systems expertise to the customer
Develop and maintain technical understanding of PV solar tracking systems and associated tools
Ensure a strong customer care experience and be able to effectively communicate resolutions for customer issues
Coordinate the ordering of tools for the Projects and ensuring availability of tools and training for the Projects
Manage Project P&L including revenue forecasting, invoicing, cash flow and cost management
Provide customer field support for installation and quality control, including driving resolution to quality issues by Non-Conformance Report and Construction Deviation Report processes
Coordinate and drive the successful on-time delivery of all products needed from PO to delivery, liaising with Design Engineering, Supply, Logistics, freight forwarders and the customers.
Establish, measure and report key performance indicators for customer care to drive behavior and performance
Play a key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessment and feedback
Supports product development, sales, and marketing as requested
Internal customer voice, an advocate for the customer within Nextpower
Here is some of what you’ll need (required)…
Minimum 10-15 years of combined Project Manager and Operations management experience gained in energy, construction, mining, oil & gas fields
Bachelor’s Degree in Project Management or equivalent experience required
English: C1/C2
Strong project management skills and qualifications
Ability to manage direct reports with a high degree of professionalism
Excellent customer service skills Managing escalations
Experience interfacing with supply chain procurement and logistics
Experience in and talent for dealing with customer support and O&M issues
Excellent verbal and written communication skills
Demonstrated leadership capabilities
Passion for solar or renewable energy
Strong knowledge of PV technology and its applications
Hands-on experience with photovoltaic tracking solar systems a plus.
Ability to travel up to 25% of the time, both domestically and internationally.
At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.