Position Overview:
Reporting to the General Manager of Contracting & Property Services (CPS), the Director of Operations & Margin Performance is responsible for driving cost discipline, operational efficiency, and scalable execution across CPS's physical products and live learning operations. The core mandate of this role is to improve unit economics, reduce operational friction, and ensure CPS can scale responsibly through better process design, systems, and vendor strategy. CPS operates as a direct-to-consumer business with significant physical product volume, primarily books and print materials, fulfilled through an ecommerce model — making inventory accuracy, fulfillment economics, and vendor relationships central to the unit's margin performance.
This role is primarily focused on COGS management, vendor and contract optimization, expense visibility, and continuous improvement of site-based and live operations. Partnering closely with FP&A and CPS business unit leaders, this leader ensures that spend is intentional, transparent, and aligned to business priorities, while actively identifying opportunities to reduce dependency on physical labor and increase scale through technology, tooling, and process redesign.
While this role maintains ownership of warehouse and live delivery operations, day-to-day floor execution is supported by a warehouse floor manager. This structure enables the Director to operate at the system, process, and economic level, while remaining an engaged onsite partner and support to site leadership. The ideal candidate is a systems thinker with a bias for action, a strong command of operational economics, and the leadership presence to drive change across a complex, multi-function environment.