Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.
We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.
An implementation machine that scales with our growth. Courier Health has maintained 100% on-time, on-budget delivery with high CSAT and fully referenceable implementations. That's the foundation. Your job is to build the operating model, tooling, and team culture that can sustain rapid growth.
A team that owns outcomes. You'll manage and grow a team of Implementation Managers and Associates. You'll define career paths, set quality standards, and build a culture of extreme ownership and technical acumen. You develop people who don't wait to be told what's broken - they identify and fix.
A shorter path to customer value. Identify bottlenecks across process, tooling, and cross-functional handoffs. Implement structural improvements that reduce effort and compress time to Platform Delivery. Use AI aggressively and creatively to streamline what used to require manual effort.
Trust and credibility with cross-functional partners. You'll work closely with Client Solutions, Sales, Product, Engineering, and Finance. You're the connective tissue that keeps implementation from being a bottleneck and turns it into a competitive advantage.
This role is based full-time at our NYC office. We believe the best implementation culture is created in person through fast decisions, spontaneous white-boarding, and a team that can communicate with a glance across the room.
The annual salary range for the target level for this role is $175,000 - $215,000 + equity + benefits, including medical, dental, and vision. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity.
Courier Health is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.