About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.Join the Four Seasons Family! We are looking for a Director of Food and Beverage!
About the Role:
The Director of Food and Beverage forms part of the Executive team who collectively make key strategic and operational decisions for the Resort. The Director manages the Food & Beverage Operation which includes all restaurants, bars & lounges, banquets, room service and private bars.
Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Food & Beverage team, the Director works across disciplines to deliver an exceptional experience.
What You Will Do:
Responsible for directing and overseeing all aspects of the organization's food and beverage planning and service, with duties to include menu planning and costs, preparation and presentation of food and drinks, and adherence to quality and safety standards.
Coordinate the selection, training, development, and evaluation of employees and managers in the Food & Beverage Division through effective management and leadership to ensure that established cultural and core standards are met.
Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties.
Establish long-term strategic planning for the Food & Beverage Division (Truss Restaurant + Bar, Auro, In-Room Dining, Banquets/Private Dining Rooms, CAMPO Pool + Bar, and Culinary).
Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the division and hotel.
Assist with establishing and achieving quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons through effective marketing and personal relationships.
Participate in preparation of the hotel's strategic and marketing plans. Prepare the Food and Beverage Department budget.
Work closely with the General Manager and Planning Committee to design effective menus, collateral, amenity options and marketing campaigns while ensuring excellent product quality at a fair price.
Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
What You Bring:
We are looking for individuals who currently holds a Director of Food and Beverage title.
Previous luxury resort/hotel experience - 5 to 7 years at the Department Head level.
Solid knowledge of food & beverage, strong wine knowledge, creative, ambitious, and strong business acumen, work ethic and people-management skills.
A college degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required.
Some travel is required for training, conferences and special events.
Excellent written and verbal communication skills.
Ability to remain calm under pressure and make effective decisions in emergency situations.
For internal non-US Four Seasons applicants, please contact your People + Culture (HR) Department with questions about management transfers.
What We Offer:
Salary: $155,000- $170,000 and eligible for an annual performance incentive/bonus
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Onsite Parking
Laundry/Dry Cleaning Services for Business Attire
Gym Access
401k Retirement Plans
Schedule & Hours:
Full-time availability
Flexible for early morning, mid-day, and evening shifts to support 24/7 operational business needs
To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.
Learn more about what it is like to work at Four Seasons, visit us:
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.instagram.com/trussnapavalley/
https://www.instagram.com/auronapavalley/
https://www.instagram.com/fsnapavalley/
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf