Director of Credit and Collections Strategy

Summary

Position Summary:

We are seeking a strategic and analytical Director of Credit and Collections Strategy to lead the assessment, development, and evolution of our credit and collections function in alignment with our growth objectives. Reporting to the VP, Controller, this role is responsible for evaluating existing credit and collections structures, identifying opportunities for improvement, and designing scalable processes and policies that support a dynamic, expanding organization. This leader will collaborate cross-functionally to drive operational excellence, reduce delinquency rates, and improve cash flow while maintaining a customer-centric approach.

Job Description

Essential Job Functions:

• Oversee all credit and collections activities within a growing organization.
• Conduct a comprehensive review of current credit and collections policies, procedures, and systems, with a focus on effectiveness, scalability, and alignment with organizational growth.
• Design, develop, and implement enhanced credit and collections strategies that support improved cash flow, reduced delinquency, and minimized credit risk.
• Develop and implement performance metrics and reporting tools to monitor key indicators and ensure continuous improvement.
• Partner closely with sales, customer service, and finance teams to resolve complex credit and collections issues and ensure alignment across functions.
• Present actionable insights, progress updates, and strategic recommendations to senior leadership.
• Lead, mentor, and develop a high-performing credit and collections team.
• Ensure adherence to internal policies and external regulations governing credit and collections practices.
• Proactively identify and mitigate credit risk through thoughtful policy design and data-driven decision-making.
• Leverage technology and automation to streamline credit evaluation and collections processes.
• Stay informed on industry trends and evolving best practices, and apply relevant insights to strengthen internal capabilities.
• Support organizational growth by creating scalable frameworks that adapt to increasing volume and complexity.

Benefits: