Director of Collections

Job Posting Title

Director of Collections

Agency

695 OKLAHOMA TAX COMMISSION

Supervisory Organization

Executive

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

Director of Collections

Salary - $141,000

WHY YOU’LL LOVE IT HERE!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations. 
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

JOB SUMMARY

The Director of Collections provides strategic leadership and executive oversight for all collections operations within the Oklahoma Tax Commission (OTC). This role sets the vision, strategy, and operational direction for a statewide collections program that promotes fair, consistent, and legally sound enforcement of tax obligations. The Director leads the development and implementation of equitable enforcement measures, including administrative wage garnishments, third-party debt collections, business closure orders, administrative court proceedings, fines, and structured payment agreements. The Director advances operational excellence through innovation, cross-agency collaboration, and continuous process improvement, while fostering a high-performing, adaptable team culture.

DUTIES AND RESPONSIBILITIES

The functions performed by employees in this position may include the following:

• Oversees and directs the day-to-day operations of the program areas within the Office & Field Collections division
• Establishes division goals and objectives; develops controls to assure accountability for division operations; recommends the modification or development of legislation to further refine and establish efficient division operations; reviews proposed legislation to determine potential impact on division programs
• Manages and optimizes the division’s $15 million annual operating budget to support operations that generate approximately $150 million in annual revenue.
• Monitors, interprets, and directs the implementation of new legislation that impacts division policies, procedures, and staff resources
• Develops and recommends policies, rules and regulations, which pertain to the administration of assigned programs consistent with federal and state laws; participates in program analysis
• Oversees reporting, administrative audits, activities and other information to evaluate multi-functional program effectiveness
• Manages and/or develops budgets for assigned divisional or multi-divisional programs Develops controls to assure accountability for division operation, policy implementation and the maintenance of efficiency in various units
• Advises agency management, assigned staff and others in the proper interpretation and application of agency rules and policies
• Develops and maintains sound personnel policies and practices; directs staff training programs
• Remains current on the state and federal laws on the collection of taxes, tax reporting, tax research and tax planning
• Serves as a key member of the leadership team in developing business tax strategies, policies and legislation
• Assists the Deputy Executive Director and the Executive Director with establishing and implementing goals and priorities for the division that are consistent with advancing the agency’s overall mission and vision

COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of

• Tax laws, regulations, and deadlines
• Agency policies and procedures
• The legislative process
• Federal and state laws and regulations relating to administration of assigned programs
• Principles, methods, and practices of various programs being administered by the OTC
• Organization, development, and administration of the programs for the division

Skills in

• Gathering, organizing, and presenting data to Executive Leadership
• Interpreting and applying policy
• Developing technical documentation
• Analyzing, critical thinking and problem-solving abilities
• Provide direction and supervision to managers and supervisors within the division

Ability to

• Plan, organize, direct, and coordinate the principle activities of a single division that is large in size and/or scope and complexity
• Communicate leadership’s goals to staff and others
• Evaluate program performance
• Coordinate and evaluate division activities engaged in a broad range of functions
• Effectively communicate with others, especially in stressful situations
• Establish and maintain effective working relationships with others
• Exercise good judgment in analyzing situations and making decisions
• Interpret and apply policy material
• Communicate effectively, both orally and in writing
• Interpret, analyze, and resolve highly complex administrative and personnel issues
• Establishing and maintaining effective relationships with state officials, field representatives, and all other stakeholders

MINIMUM QUALIFICATIONS

• A bachelor’s degree in accounting, finance, business or public administration; or related field;
• Eight (8) years of professional experience in auditing, accounting, or similar field
• OR an equivalent combination of education and experience, substituting one year of experience in auditing, accounting, or similar field for each year of the required education.

• Five (5) years of supervisory experience.

PREFERRED QUALIFICATIONS

• Ten (10) or more years of professional experience in auditing, accounting, finance, or a similar field
• Six (6) or more years of supervisory experience
• Certified Public Accountant (CPA) or Certified Internal Auditor CIA certification
• Previous tax or government knowledge

PHYSICAL DEMANDS

Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level.

SPECIAL REQUIREMENTS

Travel may be required for this position. Applicants may need to have reliable transportation and be willing and able to perform all job-related travel. Possession and maintenance of a valid Oklahoma State Driver’s License is also required.

Oklahoma Tax Commission’s normal work hours are Monday through Friday, 7:30am to 4:30pm.  This schedule may require minor flexibility based on the needs of the agency.

Telework may be required based on the needs of the agency, division, and section.  If applicable, applicant must be willing and able to work BOTH on-site and telework at an off-site location, generally in the applicant’s home.  Applicant must have a secure internet connection and a dedicated telephone or smart phone device during scheduled working hours.

This position has access to Federal Tax Information (FTI) and is required to uphold the strictest standards of confidentiality as an essential part of its job responsibilities. This includes safeguarding all tax information obtained from records, files, tax returns, and departmental investigations, whether in paper, electronic, or verbal form.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

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