Director National Operations Execution

POSITION SUMMARY: The Director National Ops Execution provides enterprise leadership and strategic direction for Retail and TWS customer onboarding, implementation, and operational execution across the organization. This role establishes governance, standards, and scalable operating frameworks to ensure consistent, compliant, and high-quality service delivery for the company's largest and most complex regional and nationwide customers. The Director is accountable for driving operational excellence, financial performance, risk mitigation, and cross functional alignment across field operations, sales, corporate partners, and third-party service providers. This position leads the design and continuous improvement of implementation processes, ensures contractual compliance, and enables revenue growth and cost optimization through disciplined execution and enterprise-wide collaboration.

PRINCIPAL RESPONSIBILITIES:

• Sets and leads the national strategy for customer onboarding, implementation, and operational execution for Retail and TWS, ensuring alignment with enterprise growth, revenue retention, and operational excellence objectives.

• Provides enterprise-wide leadership and governance over implementation standards, policies, and best practices across areas, business units, and third-party partners to ensure consistent service delivers and contractual compliance.

• Serves as the executive point of accountability for large-scale, high impact customer transitions, driving seamless onboarding, cost optimization, service performance, and risk mitigation.

• Partners with senior operations, sales, and national account leadership to proactively identify strategic opportunities, remove systemic barriers, and strategic customer experience and operational scalability.

• Establishes standardized processes, technology enablement strategies and continuous improvement frameworks to increase efficiency, quality assurance, capacity creation, and productivity across implementation activities.

• Owns financial stewardship for the function, including budget development, cost management, performance metrics, and delivering against financial and operational targets.

• Drives cross-functional enterprise collaboration, influencing internal departments, field leadership, and third party partners to resolve complex operational challenges and ensure consistent execution across divisions.

• Champions a culture of operational excellence, accountability, and customer-centric leadership, reinforcing quality standards, governance disciplines, and scalable best practices nationwide.

• Coaches and develops a team of professionals to assist in their development and attainment of necessary skills to lift performance. Monitors staff performance and drives performance improvement initiatives and ensures that service levels meet or exceed agreed upon standards.

• Performs other job-related duties as assigned.

QUALIFICATIONS:

• Demonstrated experience leading cross-functional, multi-regional initiatives involving operations, sales, finance, customer service, and third part partners.

• A deep understanding of strategic planning principles and the ability to translate strategy into actionable operational plans.

• Excellent written and verbal communication skills to effectively convey complex information to various stakeholders.

• Proven track record of designing and implementing scalable operating frameworks, governance models, and standardized process across distributed organizations.

• Working knowledge of customer lifecycle management including onboarding, implementation, contract compliance, billing (a/P, A/R), and service delivery operations.

• Comprehensive understanding and best practices within the waste management industry (or similarly complex, asset-intensive service environments), environmental regulatory and compliance preferred.

• Financial acumen with accountability for cost control, forecasting, and performance metrics.

This position is a hybrid role based at Republic Service's headquarters in Phoenix, AZ. Hybrid is 4-days per week onsite, and 1-day remote. This position will not be eligible to be fully remote.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO)

• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

 

 

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.

• Committed to Serve: We go above and beyond to exceed our customers’ expectations.

• Environmentally Responsible: We take action to improve our environment.

• Driven: We deliver results in the right way.

• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies

• CDP Discloser

• Dow Jones Sustainability Indices

• Ethisphere’s World’s Most Ethical Companies

• Fortune World’s Most Admired Companies

• Great Place to Work

• Sustainability Yearbook S&P Global