A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Pet Insurance
Team Member Hotel Rates, other discounts, perks and more
Purpose:
The Complex Director of IT's primary responsibility is to provide leadership to a local team of IT professionals at multiple locations and oversee all hotel technical services and infrastructure. Reporting to the Complex Director of Finance, this position requires a progressive leader who can successfully and strategically oversee multiple hotels in a market.
Essential Functions and Responsibilities:
- Oversee the efficient operation, availability, and security of all user endpoints, servers, and all other technology Infrastructure.
- Oversee the monitoring, analysis, troubleshooting, and corrective actions for all user endpoints and servers.
- Maintain an accurate, up-to-date inventory of all hardware, software, and licenses.
- Oversee local systems backups, ensuring all critical data is transferred to backup servers without errors or omissions. Maintain current system images of all server-level endpoints. Perform restoration tests on local servers to ensure data is protected and functional.
- Provide subject matter expertise for hotel business technologies, including PMS, POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces.
- Maintain the condition of Technology Rooms up to defined standards.
- Partner with Regional and Corporate IT Leadership Teams.
- Participate in the planning and request of IT Operating and Capital Budgets.
- Provisioning of user roles, rights, and access to business applications.
- Interface and communicate effectively across all peer groups for both application and technical areas.
- Provide oversight for incidents, change management, and control for both hotels.
- Ensure compliance with all corporate policies & procedures and legal requirements related to Hardware & software installation, use, and licensing agreements.
Required Qualifications:
- Knowledge of Server Infrastructure - Hardware and Software
- Knowledge of User Endpoints, HW /SW – Desktops, Mobile Devices and Peripherals
- Knowledge of Networking systems including switches, routers and Access Points.
- Knowledge of Windows Operating Systems and Services including Directory Services, DNS and DHCP
- Knowledge of PMS and related interfaces
- Knowledge of Retail and F&B POS Systems
- Excellent problem and resolution skills
Preferred Qualifications:
- Virtualization and Hyper Converged Technologies
- BS/BA or equivalent work experience
- 4+ years as a Manager of IT for a large, full-service hotel
Education:
- 4 Year Degree
- 5 Years of Experience and a large fast-paced hospitality environment
- Relevant Technical and Business Certifications