Director, Integrated Care

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Reporting to the Senior Director, Pharmacy Services & Virtual Care, the Director is responsible for developing and implementing innovative team-based care delivery models that integrate allied health providers in the circle of care. The Director will collaborate closely with other leaders in the organization to identify opportunities where these integrations can improve access to care, patient experience and health outcomes while reducing the total cost to the health system by increasing care delivery efficiency and enabling all clinicians to practice at the top of their license.  

 

The initial focus areas for the Director will be in driving the strategic evolution and expansion of our Virtual Care initiatives. The successful candidate will be instrumental in advancing our comprehensive Virtual Care strategy, with an immediate and critical focus on leading the implementation, optimization, and scaling of the Weight Management Program. To further enhance patient outcomes and optimize care delivery, the Director will actively explore opportunities to integrate an interdisciplinary team, including Dietitians, Nurse Practitioners, and Pharmacists, to provide comprehensive longitudinal care. This foundational program is expected to set a precedent for future virtual care offerings, demonstrating significant impact on patient outcomes and contributing to our overall strategic objectives.

 

This role is instrumental in transforming how Canadians view, access and experience primary care services. To achieve this, you will assess market opportunities to foster innovation and scale team-based care delivery models across various provinces.  

This role operates on a hybrid model, requiring 4 days per week in the office.

     

What You’ll Do:  

• Develop and oversee the implementation of programs, beginning with the Weight Management Program, to increase access to quality care and improve health outcomes 
• Design and pilot innovative initiatives to test and learn about effective disease management strategies, using data-driven insights to continuously improve program outcomes. 
• Collaborate with key internal and external stakeholders to ensure seamless execution of program initiatives and successful integration into existing workflows 
• Develop and maintain robust tracking and reporting mechanisms to monitor program effectiveness, including patient and providers satisfaction, medication adherence, and clinical outcomes 
• Lead cross-functional teams to identify and implement best practices for scaling successful initiatives across the network, driving continuous improvement in patient care and health outcomes of Canadians 
• Identify new ways to grow customer base, utilizing market insights, planning consumer campaigns, leveraging our retail stores, websites, PC Health app and other customer-facing channels as they emerge  
• Keep abreast of healthcare trends and primary care regulatory changes as it relates to these allied health providers, ensuring our team maintains documentation of changes for the benefit of the organization 
• Develop timely updates for Senior Leadership Team on results, status of initiatives, including preparation of presentation decks for a variety of communication cascades 
• Lead large, multi-stakeholder working groups for select initiatives with a project management approach to identify key workstreams and stakeholders, develop work plans, timelines and report on progress 

 

What You'll Need:  

This position requires an advanced level of initiative and judgement, ability to shift readily between dealing with strategic issues and critical details, superior ability to collaborate and thrive in a fast-paced environment.  

• 7 to 10 years of relevant experience, including strategic planning, chronic disease management program development, and leading cross-functional projects/teams  
• University degree, preferably in the areas of Healthcare / Business / Strategy Development  
• Experience with design & development of team-based care delivery models in the Canadian healthcare system 
• People management experience, with ability to clearly establish team’s goals, empower and delegate  
• Exceptional interpersonal and collaboration skills, experienced at establishing relationships at all levels  
• Strong communication skills with the ability to develop presentations and deliver them to all levels of the organization in an engaging and meaningful way, adjusting to the audience; superior Microsoft Power Point skills  
• A creative thinker who is comfortable working with ambiguity.  Superior problem-solving skills, drawing on different perspectives to identify best solutions, and evaluate risks and opportunities  
• Resiliency, to be flexible, adaptable and agile with above average ability to multi-task and prioritize workload. Thrives in a fast-paced environment, balancing focused work with a high sense of urgency, when required 
• Experience working in a regulated environment and collaborating with Legal and Regulatory teams and adhering to established processes  

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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