Director, Human Resources Operations

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

The Director of HR Operations is a strategic and hands-on leader who oversees the delivery of efficient, compliant, and employee-focused HR services on a global scale. This role is responsible for establishing and managing employee service centers in the US, UK, and other international locations. The ideal candidate will have extensive experience in global support and the setup of global service centers, driving a roadmap for operational excellence and scalability. This position requires strong leadership, expertise in global support structures, and the ability to partner with HR and business leaders to support rapid company growth.

Responsibilities:

• Establish a Global Framework: Develop and implement a global roadmap for HR service delivery, standardizing processes and technology across different regions.
• Oversee Global Service Centers: Lead and manage the operations of employee service centers in the US, UK, and other international locations, ensuring a high standard of service and support.
• Optimize HRIS Platforms: Drive the optimization of HRIS platforms (e.g., Workday, ServiceNow) to support global HR operations and employee service delivery.
• Define Metrics & KPIs: Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) for global HR operations, focusing on case management, turnaround times, and employee satisfaction.
• Manage Vendor Relations: Build and maintain strong partnerships with global vendors to ensure effective service delivery and continuous improvement.
• Lead a Global Team: Lead, mentor, and develop a globally dispersed team of HR professionals, fostering a culture of accountability and continuous improvement.
• Drive Change Management: Effectively manage the rollout of new processes, company integrations, mergers & acquisitions, and software implementations on a global scale.
• Collaborate Cross-Functionally: Partner with other HR teams (e.g., HR Business Partners, Total Rewards) and internal stakeholders to ensure seamless HR support.
• Embody Entrepreneurial Mindset: Thrive in a fast-paced environment with an entrepreneurial spirit, demonstrating urgency, accountability, and a commitment to team success.
• Cultivate Cultural Sensitivity: Intentionally learn the nuances and styles of different cultures to adapt and interact effectively with others around the globe.

Requirements

• 10+ years of experience in human resources, with a strong focus on global HR operations.
• 5+ years of experience managing a team is required, with a track record of leading leaders.
• 3+ years of international experience is required, with a focus on setting up and managing global service centers.
• Strong proficiency in HRIS platforms is required; experience with Workday is a must.
• Experience with a case management system like ServiceNow is highly preferred.

Education and Experience:

• Bachelor’s degree required; Master's degree is a plus.
• SHRM-CP/SCP, PHR, or other relevant certifications are highly preferred.

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Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.