The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient š
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SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
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Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
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Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
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We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
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Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
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Join our award-winning team in transforming an essential industry that powers communities across the Americas.
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We are looking for our first Director, GTM Operations, and this role is as foundational as it sounds. As a strategic partner to the VP of Revenue Operations, you won't just advise on the system; you'll build it. That means owning the GTM engineering roadmap, leading two teams, and turning high-level strategy into the processes and infrastructure that make revenue predictable at scale.
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This is a hands-on leadership role for someone who thinks in systems, builds with discipline, and takes pride in developing the people around them. If you're energized by the challenge of building something from the ground up and want real ownership over the outcome, this is it!
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This is a remote role, based in the US (EST timezone preferred).