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Job Description:
Director, SunAdvantage Operations
Group Benefits Administration
Are you a client‑centric leader with a passion for operational excellence, scale, and simplification? Do you thrive in fast‑paced environments where efficiency, consistency, and strong client outcomes matter? If so, consider joining the Group Benefits Administration leadership team as Director, SunAdvantage Operations.
Reporting to the AVP, Group Benefits Administration, this role is responsible for providing strategic and operational leadership for SunAdvantage Operations, Sun Life’s small business group benefits offering. This business supports a high‑volume, standardized client base and is a critical part of Sun Life’s growth strategy in the small business market. This role plays a key leadership role in enabling growth through scale, simplification, and digital enablement.
As a key member of the GB Administration leadership team, you will lead multi‑disciplinary teams responsible for plan administration, service delivery, and operational performance, ensuring a consistent, efficient, and high‑quality client and member experience.
What will you do?
Lead SunAdvantage Operations by developing and executing the service delivery strategy aligned with growth, cost, and client experience objectives.
Achieve and sustain operational performance targets (service levels, productivity, cost‑to‑serve, quality).
Drive scalability and simplification, identifying efficiencies that enable reinvestment in digital capabilities and automation.
Oversee end‑to‑end operational delivery for SunAdvantage clients, ensuring timely and accurate administration across claims, billing, plan changes, and member support touchpoints.
Develop, execute, and oversee OKRs (Objectives and Key Results) to support business priorities and continuous improvement.
Lead, coach, and develop a diverse, talented, and highly engaged team across multiple locations, fostering strong leadership capability and succession.
Champion a culture of continuous improvement, leveraging Lean/Brighter Way principles to improve productivity, service quality, and employee experience.
Collaborate closely with partners across Product, Digital, Client Experience, Sales, Implementation, and other GB Administration teams to ensure operational readiness for product changes, growth initiatives, and legislative impacts.
Represent SunAdvantage Operations in internal leadership forums and, as required, in client or distribution partner discussions.
Ensure effective governance and controls, including the development, monitoring, and maintenance of internal controls, risk management, compliance, and reporting.
What do you need to succeed?
A proven senior leader with experience managing large‑scale, operational service teams, ideally within financial services, insurance, or benefits administration.
Demonstrated success leading change and transformation, particularly focused on scale, standardization, and operational efficiency.
Strong ability to translate strategy into execution, delivering measurable results while building sustainable capability.
Exceptional people leadership skills, with the ability to motivate, develop, and inspire teams through change.
Strong analytical and decision‑making capabilities, using data and insights to drive priorities and outcomes.
Excellent collaboration and relationship‑management skills, with comfort working across multiple stakeholders and leadership levels.
Ability to navigate complex, fast‑moving environments while maintaining focus on client and operational outcomes.
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
Knowledge & Experience
Solid understanding of Group Benefits administration and service delivery models.
Experience operating in environments where consistency, efficiency, and automation are key success factors.
Strong knowledge of operational governance, controls, risk management, and compliance.
Familiarity with digital enablement, workflow optimization, and automation is an asset.
What’s in it for you?
An opportunity to lead a high‑profile business that is central to Sun Life’s small business growth strategy
The ability to shape and scale an operating model through simplification and digital transformation
A collaborative, inclusive leadership team and environment focused on continuous improvement and innovation
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers.
We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams
#LI-Hybrid
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
110,000/110 000 - 180,000/180 000Job Category:
Customer Service / OperationsPosting End Date:
10/05/2026