Director Global Privacy Operations

Job Title:

Director Global Privacy Operations

Job Description

The Director of Global Privacy Operations will be responsible for privacy compliance of the Concentrix group operations on all privacy related compliance issues (e.g., Transfer impact assessments, Data Subjects’ requests, litigations and complaints, etc.). You will also be in charge of supervising and managing privacy compliance of the Concentrix EMEA Geo.
You will be a specialist in all matters relating to data protection for internal and external enquiries and requests (including data subjects requests and complaints), using your expertise for the further development of processes, guidelines or internal training and ensure compliance with legal requirements and specifications.

You will report directly to the Concentrix Global Privacy Officer and will manage and be supported by a dedicated team (about 4 people) to endorse your role.

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As our Director of Concentrix Global Privacy Operations you will:

Manage global privacy compliance of Concentrix operations strategy, and more especially:

• Define and review Concentrix global privacy operation framework, policies and processes (e.g., data subjects’ request maintenance of transfer risk assessment and register of third countries authorities access to personal data, guidance and escalation matrix for negotiations of data processing agreements);
• Support Concentrix Global Privacy Officer to define, review and deploy Concentrix Group privacy compliance roadmap and framework.  
• Be the Senior privacy support for escalated privacy operations related issues (e.g., complex data processing agreement, transfer risk assessment, complaints and litigations of data protection authorities, etc.);

Be responsible for the EMEA Privacy Operations:

• Ensure compliance of EMEA privacy operations activities with the data protection laws, guidelines and processes;
• Supervise and coordinate Privacy Operations in the EMEA, in particular:
  • Review and negotiate Data Processing Agreement, together with our legal procurement team and legal commercial team.
  • Manage and coordinate data subjects’ requests
  • Manage and coordinate litigations and complaints (from individuals and authorities)
  • Support for RFI/RFP
  • Manage transfer implementation
  • Manage Personal Data Breaches
  • Prepare, monitor and follow-up regular external and internal audits as well as preparation of plans for the elimination of findings from the audits and their implementation are also part of your responsibilities
  • Provide privacy support for internal and external day-to-day queries (e.g., audits, data retention, product implementation, transfer impact assessments, etc.)

For these responsibilities, you will need to work in close coordination with the legal and compliance team, as well as with the business functions. You will be supported and will handle a dedicated team of privacy officers

This role will suit a data protection professional with relevant experience in privacy/data protection gained in the EU/UK, used to dealing with multiple stakeholders, and having excellent communication skills in English.

You will either have solid certification in privacy/data protection and/or a successfully completed business law studies and experience or comparable qualification.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Proven experience (at least 6 years) in privacy/data protection gained in the EU/UK
• Very good knowledge of the relevant data protection laws (GDPR, e-privacy Directive, one EU Member State privacy legislation, etc.)
• You love to bring your excellent communication and presentation skills into national and international project groups
• You have a confident appearance and enjoy the variety of divers professional challenges
• Languages required (both are mandatory on the stated level): English B2 or above (very good)
• Entrepreneurial thinking, decision-making strength and understanding of business processes
• Great drive, composure, and focus in a fast-paced working environment with competing deadlines, strong autonomy and responsibility
• Confident to work on your own initiative whilst demonstrating your analytical strengths
• Occasional travel may be involved (e.g. 2 days every 2-3 months)

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ESP Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time

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