Director, Global HR Operations

 

So, what’s the role all about?

 

The Director, Global HR Operations is a strategic leadership powerhouse at NICE, responsible for the architecture and execution of our end-to-end global HR operating model. This isn’t just about "process" - it’s about building a modern, AI-driven HR ecosystem that supports a high-performance culture.

As a key partner to HR, Finance, Legal, and IT, you will sit at the center of the organization, driving the speed, quality, and scalability required for global hypergrowth. You will lead a global team to ensure that from the moment a candidate is hired to the day they retire, their experience is seamless, data-driven, and world-class.

 

 

How will you make an impact?

 

1. Strategic HR Service Delivery & Governance

·       Own the Model: Define and lead the global HR service delivery strategy, including shared services, case management, and service catalogues with clear SLAs

·       Scale for Growth: Lead global "hire-to-retire" process design, focusing on simplification, standardization, and automation to reduce operational costs and manual work

·       AI Transformation: Act as a pioneer in embedding Gen-AI tools into HR workflows to enhance employee self-service and day-to-day query resolution

 

2. Operational Excellence & Lifecycle Management

·       The Employee Journey: Oversee the flawless execution of pre-boarding, onboarding, internal mobility, relocations, and offboarding

·       Knowledge Management: Ensure global documentation and maintenance of HR handbooks and processes, balancing global consistency with necessary local flexibility

·       Collaboration with Payroll: Collaborate with Payroll teams on Payroll Operations and Vendor Governance ensuring accuracy effective oversight, and proactive issue prevention

 

3. HR Systems, Data, and Actionable Analytics

·       Data Integrity: Partner with HRIS and IT to own the HR systems roadmap, ensuring impeccable real-time data quality, security, and reporting capabilities

·       Insights over Information: Move "beyond the numbers" to build visual dashboards and generate metrics that provide the business with actionable insights for data-driven decision-making

 

4. Leadership & High-Impact Interfaces

·       Team Leadership: Build, coach, and inspire a high-performing global HR Operations organization across multiple regions

·       Stakeholder Influence: Partner closely with COEs (Comp & Benefits, Talent Acquisition) and HRBPs to align operational execution with business priorities

·       Risk & Compliance: Serve as the guardian of HR operational controls, ensuring audit readiness and compliance across all geographies

 

 

Have you got what it takes?

 

·       Experience: 10+ years of HR experience, with significant leadership roles in HR Operations, PMO, or Shared Services within a global, fast-paced organization, including proven experience in managing multi-regional teams

·       Strategic Execution: A proven track record of designing scalable HR operating models and leading organizational transformation while remaining "hands-on" enough to drill down into the details

·       Tech Savvy: Proficiency in HR ERPs (Workday/SAP/SuccessFactors) and BI tools. A passion for AI and automation in HR is a major plus

·       Data Driven: High proficiency in Excel and data analysis; ability to translate complex data into a clear narrative for senior leadership

·       Multi-tasking Mastery: Ability to manage high-stakes projects with speed and precision

·       Maturity & Discretion: High level of professional maturity and the ability to handle sensitive executive-level data

·       Proactive Mindset: A self-driven learner who identifies bottlenecks before they become issues and proposes innovative solutions.

·       Education: Bachelor’s degree in Business, HR, Industrial Engineering, or Finance

·       Communication: Native-level fluency in English with the ability to build strong, influential relationships across Finance, Legal, IT, and Business units

 

 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

 

 

 

Requisition ID: 10343
Reporting to: Vice President, Head of C&B and HR Operations
Role Type: Director

#LI-Hybrid