Operations Manager

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. 

Job Overview:

The Legal Operations Manager oversees operations of the Fulfillment team in our Phoenix office, ensuring legal documents are processed accurately, efficiently, and in accordance with company standards. This role is responsible for coordinating workflows, supervising staff, and maintaining operational processes that support timely service delivery. The Legal Operations Manager partners with leadership and internal teams to monitor operational performance, maintain service quality, and support continuous improvements in fulfillment operations. This position is located in our Phoenix office. 

Key Responsibilities:

• Oversee daily operations of the Phoenix fulfillment team and ensure work is completed accurately and on schedule
• Coordinate team workflows and manage task distribution to support timely processing of legal service documents
• Monitor operational activity and address workflow issues as they arise
• Supervise and support team members, including training, coaching, and performance feedback
• Track team productivity and assist with basic operational reporting for leadership
• Communicate operational priorities, updates, and scheduling needs to the team

Qualifications:

• Typically, 3-5 years of experience in a supervisory or managerial role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Experience in the Legal industry preferred

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Starting Pay: $68,000 to $82,000

Job Type: Full-time, Monday-Friday, 8am-5pm, Onsite in our Phoenix, Arizona Office